Nonhlanhla Dlamini
Ezulwini, Hhohho, Swaziland
Summary
Driven Operations Manager with a proven track record at Bhubhudla Investments, enhancing operational efficiency and employee performance. Skilled in problem-solving and team leadership, demonstrated through successful management of inventory and fostering strong customer relationships. Excelled in roles requiring meticulous time management and operations management, achieving significant improvements in performance outcomes and customer service.
Overview
3
3
years of professional experience
Work History
Operations Manager
Bhubhudla Investments
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Assistant
B3 Life Insurance
05.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Accounting
Mancosa University
South Africa11.2026
Business Management
Limkokwing University of Creative And Technology
Mbabane, ESwatini02.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Time management
I like reading
I believe that, If you really want to be successful you have to be full of knowledge and there is no way one can be full of knowledge without reading books, that inspire, encourage and guide her.
Knowledge comes through lot of reading and research most of the time.
Languages
English
Elementary (A2)
Timeline
Operations Manager
Bhubhudla Investments
01.2023 - Current
Administrative Assistant
B3 Life Insurance
05.2021 - 09.2022
Accounting
Mancosa University
Business Management
Limkokwing University of Creative And Technology
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