Nonhlanhla Bessie Maduna
Business Banking Advisor
Kempton Park
Summary
Professional advisor prepared to drive impactful business solutions. Skilled in strategic planning, financial analysis, and market research. Strong focus on team collaboration and delivering results. Known for adaptability and reliability in dynamic environments. Proficient in identifying growth opportunities and optimizing processes.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Business Adviser
FNB
01.2020 - Current
- I am a Multi Skilled Agent
- I do part time assistance on the chat platform.
- Assisting c
lient with their Business account and Online Banking Enterprise, Online Banking (ZOBB) - Changing monthly fee charges and advising work they are charged.
- Pulling clients stating and account confirmation and closure letter
- I assist with Account closure and Account Reactivation through escalation
- I assists with ordering new card, Limit increase and decrease, card cancellation.
- I assist with mandate escalation and sometimes handle clients compliant.
- I assist as well on the Navigational part of the Online banking Enterprise to clients.
Online Banking Enterprise Navigational Support
FNB
01.2017 - 01.2020
- Assisting client’s with registering on Online Bank
- Increasing or decreasing client’s limits on line
- Assisting client’s with stopping their debit Order
- Assisting them to navigate their Online service
- Escalating to Fraud for further assistance
- Assisting clients with requesting their statement
- Validation of a user name and Password
- Logging leads for clients who want a collection facility
- Logging leads for training based on line banking
- Assisting clients in getting their statements and Transaction history from their online banking
- Exporting it from to different formats
- Assisting clients with Java up date and safari settings
- Mozilla fire fox and Internet Explore setting.
Technical Assistance Agent
EOH
05.2015 - 06.2016
- Conducting a needs assessment to Identify Resolve/refer queries and problems to the next level as in Accordance to the company’s escalation procedure
- Resolve/ escalate queries within agreed set turnaround time Service Level Agreement (S.L.A.).
- Log all calls received on the IRIS system
- Updating client databases
- Answering of all incoming calls within agreed set performance targets.
- Acting as a channel for all customer queries and communication with customers within accounts.
- Assisting clients with queries regarding online services creating e learning modules
- Sending detailed emails to customers about their accounts
Retentions
Altech Autopage Cellular
06.2014 - 12.2014
- Sell client new contracts
- Retain client to stay with the service provider
- Upgrade client from old package to new
- Update client’s in
formation - Updating the delivery address and debit date
- Advising client of new amount and new package
- Reason: Six months contract
Online Consultant
FNB
10.2013 - 05.2014
- Assisting client’s with registering on Online Bank
- Increasing or decreasing client’s limits on line
- Assisting client’s with stopping their debit Order
- Assisting them to navigate their Online service
- Escalating to Fraud for further assistance
- Assisting clients with requesting their statement
- Do XDS on client for placing an Order for new cards
- Reason: contract ended
Technical Support Agent
Cell C
02.2012 - 09.2013
- Assisting client with network issues
- Assisting client with their modem software
- Assisting client with upgrading the software
- Assisting client in updating their handset APN’s
- Escalating to the network department
- Reason: contract ended
Call Center Agent / and Acting Supervisor
Blue label Telecoms
04.2011 - 01.2012
- Assisting Sales rep with loading information on the machines
- Loading Payments on the system
- Loading of Stock and black listing of stock
- Updating monthly report for stock
- Submitting monthly performance report
- Reconciliation of Statements
- Reason: Call Centre section relocating to Durban
Inbound and Out Bound Call Center
Cell C Call Centre (Midrand)
05.2009 - 12.2010
- Assisting client’s with subscriptions
- Breaking down of client’s statement
- Loading of air time for prepaid customers
- Sending GPRS and MMS settings
- Black listing of handsets
Supervisor
Beauty O2 Clinique
02.2008 - 01.2009
- Counting of stock
- Placing Orders of stock
- Closing and opening of the Salon
- Banking pity cash
- Balancing of cash
- Monitoring if all is in Order
Promoter / part time
Life style
04.2009 - 05.2009
- Demonstrating how Bosch tools work
- Making Sales
- Explaining the Tools Function
Education
Certificate - Computer Ms.-Microsoft Word, Ms. -Excel, Ms. -power Point, Introduction To A Computer, Internet
African Gainako South Ampton Training Institution
Certificate - Call Centre Handling Inbound And Out Bound Calls, Basic Telesales And Basic Communication, Sales And Marketing, Advertising, Customer Care, Ms. –office
African Gainako South Ampton Training Institution
Matric (grade 12) - English, Biology, IsiZulu, Physical Science, Geography, Supervision And Mathematical Skill
Pj Simelane Secondary School
Graduate Certificate NQF 5 - Generic Management: Customer Management
Chartall Business School
Johannesburg, South Africa 04.2001 -
Skills
- Ability to see things / queries through
- Problem solving
- Ability to work under pressure
- Good interpersonal skills
- Interpersonal and communication skills
Interests
Reading
Making research of issues of interest
Obtained information from visiting FNB Call Centre during take a girl child to work
Attributes Skills
- Ability to see things / queries through
- Problem solving
- Ability to work under pressure
- Good interpersonal skills
- Interpersonal and communication skills
Full Names
Nonhlanhla Bessie
Personal Information
- ID Number: 8512220821082
- Dependents: 1
- Date of Birth: 12/22/85
- Nationality: South Africa
- Marital Status: Single
Timeline
Business Adviser
FNB
01.2020 - Current
Online Banking Enterprise Navigational Support
FNB
01.2017 - 01.2020
Technical Assistance Agent
EOH
05.2015 - 06.2016
Retentions
Altech Autopage Cellular
06.2014 - 12.2014
Online Consultant
FNB
10.2013 - 05.2014
Technical Support Agent
Cell C
02.2012 - 09.2013
Call Center Agent / and Acting Supervisor
Blue label Telecoms
04.2011 - 01.2012
Inbound and Out Bound Call Center
Cell C Call Centre (Midrand)
05.2009 - 12.2010
Promoter / part time
Life style
04.2009 - 05.2009
Supervisor
Beauty O2 Clinique
02.2008 - 01.2009
Graduate Certificate NQF 5 - Generic Management: Customer Management
Chartall Business School
04.2001 -
Certificate - Computer Ms.-Microsoft Word, Ms. -Excel, Ms. -power Point, Introduction To A Computer, Internet
African Gainako South Ampton Training Institution
Certificate - Call Centre Handling Inbound And Out Bound Calls, Basic Telesales And Basic Communication, Sales And Marketing, Advertising, Customer Care, Ms. –office
African Gainako South Ampton Training Institution
Matric (grade 12) - English, Biology, IsiZulu, Physical Science, Geography, Supervision And Mathematical Skill
Pj Simelane Secondary School
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