Summary
Overview
Work History
Education
Skills
References
Accomplishments
Training
Qualities
Timeline
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Nonhlakanipho Ndlovu

Nonhlakanipho Ndlovu

Durban

Summary

Sales professional equipped for administrative roles with solid track record in enhancing team efficiency and driving results. Strong teamwork abilities, adaptable to changing needs, and reliable in delivering outcomes. Proficient in CRM software, order processing, and customer relationship management. Known for effective communication, problem-solving skills, and organizational excellence.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Sales Administrator

AF BRAND PTY LTD (ARTHUR FORD)
07.2019 - 03.2022
  • Coordinated daily sales operations ensuring smooth order processing and timely delivery to customers.
  • Managed customer accounts, resolved issues promptly, and maintained high levels of customer satisfaction.
  • Generated detailed sales reports and analyzed data trends to support strategic decision-making and improve sales performance.
  • Maintained accurate sales documentation and updated customer databases to ensure data integrity.
  • Processed orders, quotes, and invoices efficiently using sales management software.
  • Monitored cash flow and bank deposits to maintain financial integrity and compliance.
  • Reconciled cash office transactions daily to ensure accuracy and prevent discrepancies.
  • Developed and implemented branch opening procedures to ensure compliance with corporate standards and local regulations.
  • Managed customer deposit accounts and facilitated transactions, ensuring compliance with banking regulations.
  • Monitored daily cash balances and managed bank vault security protocols.

Senior Betting Clerk

HOOLY WOODBETS
01.2015 - 11.2018
  • Processed and recorded bets accurately and efficiently, ensuring compliance with betting regulations and company policies.
  • Monitored betting activities to identify and prevent fraudulent or suspicious transactions, maintaining the integrity of betting operations.
  • Provided assistance and support to customers, resolving inquiries and disputes related to betting transactions promptly and professionally.
  • Utilized betting software and systems to track betting trends and update odds, optimizing betting opportunities for customers.
  • Conducted regular audits of betting transactions and cash handling procedures to ensure accuracy and compliance.
  • Maintained detailed records of betting transactions and customer accounts to support accurate reporting and auditing.
  • Trained junior clerks on betting procedures and compliance standards to ensure team adherence to company policies.
  • Coordinated with race stewards and event officials to obtain and verify accurate race or game information for betting purposes.

Cashier

EDGARS(PAVILION)
10.2014 - 05.2015
  • Promoted customer loyalty programs and increased sign-ups by 20% through targeted engagement and data profiling.
  • Implemented loss prevention controls, reducing shrinkage by 12% and ensuring compliance with company policies.
  • Processed high-volume transactions with accuracy and adherence to financial standards, supporting audit readiness.
  • Provided actionable feedback to management on process improvements, contributing to enhanced operational efficiency.

Waitress | Receptionist

DRAKENSBERG RESORT
12.2008 - 07.2010
  • Greeted and assisted guests promptly and courteously, enhancing overall customer satisfaction and repeat business.
  • Managed reservation systems and seating arrangements to optimize dining room flow and reduce customer wait times.
  • Handled cash and credit card transactions accurately while adhering to company policies and maintaining accountability.
  • Responded to customer inquiries and complaints with professionalism, ensuring quick resolution and fostering positive relationships.
  • Maintained cleanliness and organization of the reception and dining areas in compliance with health and safety standards.
  • Managed front desk operations by efficiently handling incoming calls and directing visitors, ensuring a professional and welcoming atmosphere.
  • Provided detailed menu information and assisted customers in making selections, enhancing the dining experience and increasing sales opportunities.
  • Effectively coordinated communication between kitchen and front-of-house staff to ensure timely and accurate order fulfillment, enhancing customer dining experience.

Education

Accounting Grade 12 - undefined

Bhungane High School
08.2025

Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

References

References available upon request.

Accomplishments

  • Certificate of excellence
  • Generated detailed sales reports that identified key market trends, contributing to a 10% increase in targeted sales campaigns.

Training

  • Management in Registry Clerk Jan 2025
  • Office Administration Fundamentals Jan 2025
  • Short Cause in Data Capturing Jan 2025
  • Short Cause in Professional Receptionist Jan 2025

Qualities

  • Teamwork
  • Communication
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer service
  • Organizational skills
  • Conflict resolution

Timeline

Sales Administrator

AF BRAND PTY LTD (ARTHUR FORD)
07.2019 - 03.2022

Senior Betting Clerk

HOOLY WOODBETS
01.2015 - 11.2018

Cashier

EDGARS(PAVILION)
10.2014 - 05.2015

Waitress | Receptionist

DRAKENSBERG RESORT
12.2008 - 07.2010

Accounting Grade 12 - undefined

Bhungane High School

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Nonhlakanipho Ndlovu