Nonhlakanipho Ndlovu
Durban
Summary
Sales professional equipped for administrative roles with solid track record in enhancing team efficiency and driving results. Strong teamwork abilities, adaptable to changing needs, and reliable in delivering outcomes. Proficient in CRM software, order processing, and customer relationship management. Known for effective communication, problem-solving skills, and organizational excellence.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Sales Administrator
AF BRAND PTY LTD (ARTHUR FORD)
07.2019 - 03.2022
- Coordinated daily sales operations ensuring smooth order processing and timely delivery to customers.
- Managed customer accounts, resolved issues promptly, and maintained high levels of customer satisfaction.
- Generated detailed sales reports and analyzed data trends to support strategic decision-making and improve sales performance.
- Maintained accurate sales documentation and updated customer databases to ensure data integrity.
- Processed orders, quotes, and invoices efficiently using sales management software.
- Monitored cash flow and bank deposits to maintain financial integrity and compliance.
- Reconciled cash office transactions daily to ensure accuracy and prevent discrepancies.
- Developed and implemented branch opening procedures to ensure compliance with corporate standards and local regulations.
- Managed customer deposit accounts and facilitated transactions, ensuring compliance with banking regulations.
- Monitored daily cash balances and managed bank vault security protocols.
Senior Betting Clerk
HOOLY WOODBETS
01.2015 - 11.2018
- Processed and recorded bets accurately and efficiently, ensuring compliance with betting regulations and company policies.
- Monitored betting activities to identify and prevent fraudulent or suspicious transactions, maintaining the integrity of betting operations.
- Provided assistance and support to customers, resolving inquiries and disputes related to betting transactions promptly and professionally.
- Utilized betting software and systems to track betting trends and update odds, optimizing betting opportunities for customers.
- Conducted regular audits of betting transactions and cash handling procedures to ensure accuracy and compliance.
- Maintained detailed records of betting transactions and customer accounts to support accurate reporting and auditing.
- Trained junior clerks on betting procedures and compliance standards to ensure team adherence to company policies.
- Coordinated with race stewards and event officials to obtain and verify accurate race or game information for betting purposes.
Cashier
EDGARS(PAVILION)
10.2014 - 05.2015
- Promoted customer loyalty programs and increased sign-ups by 20% through targeted engagement and data profiling.
- Implemented loss prevention controls, reducing shrinkage by 12% and ensuring compliance with company policies.
- Processed high-volume transactions with accuracy and adherence to financial standards, supporting audit readiness.
- Provided actionable feedback to management on process improvements, contributing to enhanced operational efficiency.
Waitress | Receptionist
DRAKENSBERG RESORT
12.2008 - 07.2010
- Greeted and assisted guests promptly and courteously, enhancing overall customer satisfaction and repeat business.
- Managed reservation systems and seating arrangements to optimize dining room flow and reduce customer wait times.
- Handled cash and credit card transactions accurately while adhering to company policies and maintaining accountability.
- Responded to customer inquiries and complaints with professionalism, ensuring quick resolution and fostering positive relationships.
- Maintained cleanliness and organization of the reception and dining areas in compliance with health and safety standards.
- Managed front desk operations by efficiently handling incoming calls and directing visitors, ensuring a professional and welcoming atmosphere.
- Provided detailed menu information and assisted customers in making selections, enhancing the dining experience and increasing sales opportunities.
- Effectively coordinated communication between kitchen and front-of-house staff to ensure timely and accurate order fulfillment, enhancing customer dining experience.
Education
Accounting Grade 12 - undefined
Bhungane High School
08.2025
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Agile Methodologies
Data Analytics
Business Intelligence (Power BI)
Project Management
Customer Relationship Management (CRM)
Customer Experience (CX)
Personalization Strategies
ESG Principles
Carbon Footprint Reduction
Team Collaboration
Effective Communication
Problem Solving
Sales Prospecting
Financial Record Keeping
Stock Management
Inventory Control
Microsoft Excel
Cash Handling
Process Improvement
References
References available upon request.
Accomplishments
- Certificate of excellence
- Generated detailed sales reports that identified key market trends, contributing to a 10% increase in targeted sales campaigns.
Training
- Management in Registry Clerk Jan 2025
- Office Administration Fundamentals Jan 2025
- Short Cause in Data Capturing Jan 2025
- Short Cause in Professional Receptionist Jan 2025
Qualities
- Teamwork
- Communication
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Organizational skills
- Conflict resolution
Timeline
Sales Administrator
AF BRAND PTY LTD (ARTHUR FORD)
07.2019 - 03.2022
Senior Betting Clerk
HOOLY WOODBETS
01.2015 - 11.2018
Cashier
EDGARS(PAVILION)
10.2014 - 05.2015
Waitress | Receptionist
DRAKENSBERG RESORT
12.2008 - 07.2010
Accounting Grade 12 - undefined
Bhungane High School