Nonhlahla Mlambo

• Container Handling: Assist in the management of the day-to-day operations of loading, unloading, and stacking reefer containers.
• Equipment Maintenance: Ensure that reefer containers and associated cooling systems are regularly maintained and in proper working condition.
• Temperature Monitoring: Oversee the monitoring of temperature settings in refrigerated containers to ensure cargo remains at specified conditions.
• Container Inspections: Conduct inspections for damage, leaks, and wear and tear in reefer containers.
• Maintenance Coordination: Coordinate with repair teams for the servicing or replacement of faulty containers.
• Safety Protocols: Ensure compliance with all health and safety regulations related to the handling of refrigerated containers.
• Risk Management: Implement risk management strategies to minimize hazards related to the handling of perishable goods or hazardous materials.
• Team Supervision: Support the Depot Manager in supervising a team of forklift operators, maintenance technicians, and yard staff.
• Training: Assist in training staff on the correct procedures for handling reefer containers, temperature settings, and health & safety regulations.
• Client Communication: Serve as a point of contact for clients regarding the status of their containers, temperature settings, and potential issues.
• Problem Resolution: Help resolve customer complaints or concerns regarding container handling or refrigeration performance.
• Container Inventory: Assist with managing container inventory, including tracking their locations within the yard and ensuring proper documentation.
• Data Logging: Ensure that all temperature settings, maintenance activities, and other critical data are accurately logged.
• Reporting: Prepare and submit daily/weekly/monthly operational reports, including equipment utilization, maintenance reports, and container tracking.
• Resource Planning: Assist in planning the deployment of equipment and personnel to optimize the depot's efficiency.
• Scheduling: Help manage container schedules for storage and maintenance to prevent backlogs.
• Cargo Protection: Ensure that perishable goods (like food or pharmaceuticals) are stored under optimal conditions to prevent spoilage.
• Temperature Audits: Conduct regular audits of temperature settings and adjust them as required to ensure compliance with client specifications.
• Budgeting: Assist in monitoring operational costs such as electricity for refrigeration units, equipment repairs, and labor, working to keep the depot within budget.
• Efficiency Improvements: Identify areas for operational improvement to minimize waste, reduce energy consumption, and enhance depot efficiency.
• Analyzed operational data to identify areas for improvement and implement necessary changes.
• Initiated new program tracking and compliance with existing SOPs.
• Researched new tools and developed new SOPs to continue growth.
• Facilitated smooth transition during periods of change or restructuring within the organization or departmental structure at the depot level.
• Streamlined depot operations by implementing efficient inventory management systems.
• Led a team of employees to achieve depot objectives in line with company goals and values.
• Implemented cost-saving measures to reduce operational expenses without compromising service quality.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.

• Assist the Procurement Lead with all stages of the procurement
process and work cross-functionally with all internal and external
teams.
• Develop and implement new procurement and sourcing strategies,
aligning with industry news and best practices.
• Prepare and draft purchase orders and upload corresponding
shipment data into our tools.
• Develop and implement new procurement and sourcing strategies,aligning with industry news and best practices.
with our internal teams to manage inventory and
ensure orders are placed on time to support forecasted demand,
maintain healthy inventory levels, and support growth.
• Oversee the timely management and execution of orders, ensuring that status updates and order deliveries are communicated. Establish and maintain relationships with suppliers and vendors. Negotiate contracts, terms, and pricing to ensure favorable agreements for the organization. Evaluate vendor performance regularly and address any issues that may arise.

• Collaborate with other departments such as finance, operations, and logistics to ensure alignment of procurement activities with overall business objectives. Participate in cross-functional teams and projects as needed.
• Analyze procurement costs and identify opportunities for cost reduction or optimization. Implement cost-saving initiatives such as bulk purchasing, supplier consolidation, or alternative sourcing strategies.

• Updating and processing importing documents.
• Updating Container List.
• Coordinating ETA to client and plan deliveries.
• Processing Invoices for payments.
• Checking and processing import documents.
• Coordinating import custom issue with clearing agent.
• Coordinating deliveries between factory and transporter.
• Coordinating empty container return with transporter.
• All shipping department project requirements.

• Develop initiatives to upgrade outdated equipment enhancing overall operational efficiency in the organization.
• Enhanced equipment coordination by implementing efficient inventory management systems.

• Check transporter documents before capturing:
• Check if the container number reflects correctly on transporter
POD.
• Make sure the Container Reference Number reflects on the POD of the transporter.
• Capture all relevant data on the system.
• Ensure to collect the relevant and correct information from the
transporters.
• Stamp and file documents once done checking.
• Filing to be kept updated at all times.
• Assist the Yard Clerks with relevant information regarding
containers when requested.
• Attend to daily duties, such as answering the phone, following up on emails, keeping the office neat and tidy.
• Check if the booking reference is captured before booking out a
container.
• Do not release any “on hold” containers, check with Supervisor if the container can be released.
• Provide the transporter with the correct container seal.
• Provide a seal count at the beginning of every week.
• Always check transporter documents (Container Terminal Order/ Purchase order) if it’s corresponding with the booking sent by the shipping line.

• Check transporter documents before capturing . Check if the container number reflects correctly on transporter POD.
• Make sure the Container Reference Number reflects on the POD of the transporter.
• Capture all relevant data on the system; Ensure to collect the relevant and correct information from the transporters; Stamp and file documents once done checking; Filing to be kept updated at all names.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Identify and resolve any discrepancies, delays, or problems related to container shipments. Investigate and address issues such as missing containers, damaged goods, or shipment errors to minimize disruptions and ensure customer satisfaction.
• Generate reports on container movements, inventory levels, and performance metrics as required by management or regulatory agencies. Analyze data to identify trends, patterns, and opportunities for process improvement.

• Running the branch during the Branch Managers absence; Assisting with feedback reports to management; Invoicing clients .
• Following up on debtors when requested by debtors department.
• Receiving orders and writing up order numbers.
• Managing the branch stock (stock control and ordering.
• Managing branch costs stationery, consumables etc.
• Assisting internal sales when needed.
• Monitoring and overseeing all employee job performance.
• General finance; Checking float and petty cash.
• General admin and ensuring that filing system is uploaded.
• Attending to all adhoc duties as requested by management.

• Shipment Tracking: Monitor the movement of shipments in transit, utilizing tracking systems and tools to provide real-time updates to clients on shipment status, delivery estimates, and any delays or issues.
• Documentation Handling: Manage and maintain accurate records of shipment documentation, including bills of lading, shipping manifests, and customs paperwork, ensuring compliance with regulations and customer requirements.
• Rate Quoting: Provide clients with accurate quotes for shipping rates and services based on shipment specifications, carrier tariffs, and other relevant factors, ensuring transparency and competitive pricing.
• Problem Resolution: Investigate and resolve customer complaints, delivery discrepancies, or other issues related to shipments, collaborating with internal departments, carriers, and clients to find effective solutions.
• Client Communication: Serve as the primary point of contact for clients, addressing inquiries, providing information on shipment status, and resolving issues or concerns promptly and professionally.
• Coordination with Carriers: Liaise with carriers and freight partners to arrange pickups, deliveries, and transit schedules, ensuring timely and efficient movement of shipments while minimizing costs and delays.

• Document Verification: Receive and review proof of delivery documents, such as delivery receipts, bills of lading, and packing lists, to ensure completeness and accuracy.
• Data Entry: Enter delivery information, including recipient details, delivery dates, and shipment statuses, into the tracking system or database accurately and promptly.
• Document Management: Organize and maintain physical and electronic files of delivery documents for easy retrieval and reference. Ensure proper filing and archiving procedures are followed.
• Communication: Communicate with delivery drivers, warehouse personnel, and customers to resolve discrepancies, obtain missing information, and confirm delivery details as needed.
• Customer Service: Provide responsive and courteous customer service to address inquiries, concerns, and requests related to delivery documentation and proof of delivery.