Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

NONGUMZA VUYOLETHU EPHRAIM

Summary

Dedicated Emergency Care Officer and experienced team supervisor with over 9 years in emergency medical services, staff coordination, and operational management. Skilled in employee relations, scheduling, investigations, payroll support, and compliance monitoring. Strong background in public management and project management. Proven ability to improve service delivery, maintain operational readiness, and lead teams to achieve performance targets. Proficient in MS Office and organizational systems.

Overview

11
11
years of professional experience

Work History

Shop Steward

Trade Union
01.2018 - Current
  • Conduct wage negotiations ensuring fair outcomes for employees.
  • Handle employee grievances and negotiate resolutions with employer representatives.
  • Represent employees in disciplinary hearings.
  • Attend union training sessions to strengthen negotiation and leadership skills.

Emergency Care Officer

Health EMS
04.2015 - Current
  • Respond to emergency calls, delivering urgent medical care and patient stabilization.
  • Maintain ambulance readiness, equipment functionality, and safety compliance.
  • Provide safe patient transport and continuous care during transit.
  • Improve emergency response outcomes through adherence to clinical protocols.

Acting Supervisor

EMS
09.2019 - 12.2022
  • Planned and scheduled staff work ensuring adequate coverage and efficiency.
  • Provided coaching and training to enhance team performance.
  • Oversaw hiring, performance reviews, training, and disciplinary processes.
  • Managed payroll submissions and ensured accuracy of staff records.
  • Conducted investigations and enforced regulatory standards.
  • Updated departmental systems for improved workflow efficiency.
  • Performed clinical duties in ambulances when required.

Education

Higher Certificate - Project Management

Mancosa

National Diploma - Public Management

Ingwe TVET College

Basic Computer Literacy -

Icesa

Grade 12 -

Botha Sigcau Senior Secondary School

MS Excel, Word & PowerPoint -

EduCourse

Skills

  • Emergency Medical Response (EMR)
  • Staff Supervision & Team Leadership
  • Scheduling & Workforce Planning
  • Payroll Support & Record Keeping
  • Employee Relations & Grievance Handling
  • Compliance & Safety Standards
  • Training, Coaching & Development
  • Report Writing & Documentation
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Problem Solving
  • Communication

Accomplishments

  • Achieved 90% patient satisfaction in emergency care over 5 years.
  • Improved emergency response times by 15% through training improvements.
  • Successfully negotiated a 10% wage increase for staff.
  • Supervised a team of 15 employees with 100% safety compliance.

Languages

  • Xhosa
  • English, Advanced
  • Xhosa, Fluent

Timeline

Acting Supervisor

EMS
09.2019 - 12.2022

Shop Steward

Trade Union
01.2018 - Current

Emergency Care Officer

Health EMS
04.2015 - Current

Higher Certificate - Project Management

Mancosa

National Diploma - Public Management

Ingwe TVET College

Basic Computer Literacy -

Icesa

Grade 12 -

Botha Sigcau Senior Secondary School

MS Excel, Word & PowerPoint -

EduCourse
NONGUMZA VUYOLETHU EPHRAIM