Nongcebo Zulu

• Provided technical support to end-users, resolving hardware and software issues
• Troubleshot operating systems including Windows and basic network connectivity issues
• Managed user accounts, password resets, and permissions
• Logged and tracked incidents using a ticketing system, ensuring timely resolution
• Installed, configured, and maintained computer systems and applications
• Assisted users remotely and in-person, ensuring minimal downtime
• Maintained documentation of common issues and solutions

Asset Management

• Maintain and update the ICT asset register for all organizational devices.
• Track device allocation to staff and ensure accurate records.
• Monitor asset lifecycle including procurement, deployment, and retirement.

Documentation Management

• Ensure all ICT documentation is accurate and up to date.
• Maintain records of device allocations, system configurations, and support activities.
• Prepare reports related to asset management and ICT service delivery.

Software Management

• Install required software on user devices.
• Perform regular software updates and patches to maintain security and performance.
• Ensure software licensing compliance.

Technical Support

• Troubleshoot and resolve network connectivity issues.
• Diagnose and repair hardware problems on desktops, laptops, and peripherals.
• Provide end-user support and guidance for ICT-related issues.
• Configure 3G cards

Printer Support

• Install, configure, and connect smart printers (local and network) for users.
• Set up smart printer drivers and ensure compatibility with user devices.
• Troubleshoot printer issues such as connectivity problems, print errors, and paper jams.
• Provide user support for printing, scanning, and basic maintenance.
• Replace consumables such as toner and ink cartridges when required.
• Liaise with vendors for advanced repairs and servicing when necessary.

Device Allocation

• Configure and allocate devices (laptops, desktops, tablets, etc.) to staff.
• Ensure devices are properly set up before handover.
• Record allocations and returns in the asset management system.

• Work as a first line contact, use call logging system “ServEss” to accurately see users’ requests and try to resolve them
• Helping users over the telephone or remotely using Microsoft Teams or TeamViewer, provides advice and guidance to users regarding incidents
• User account management
• End user support
• Technical support and service delivery
• Connect users into different company printers
• Operating System (Installing and Maintain Operating system).
• Hardware and software installation using Ecap System
• Diagnose and resolve software and hardware incidents.
• Configure and Manage Data Storage
• Troubleshooting software and hardware failure
• Deploying Microsoft 365, administration and management
• Configure Smart printers

Reason for Leaving “I was looking for growth and new challenges", Got a new Job offer

• Helping users over the telephone or Remotely
• Use call logging system to accurately record telephone requests
• Explain and document technical issues in a clear way
• Domain controllers, Active directory, and user account
• Installing Anti-Virus
• Running Existing Anti-Virus and Updates
• Peripheral Device (Install and share printers).
• End user support
• Technical support, printers, and service delivery
• Operating System (Installing and Configure Operating system).
• Installing software’s
• Troubleshooting faulty hardware devices and troubleshooting software.
• Repairing computer hardware.
• Network troubleshooting

Reason for leaving: Contract Expired

• Helpdesk as a first line of contact and Incident Support, helping users over the telephone or Remotely, provides advice and guidance to clients regarding incidents
• Use call logging system to accurately record telephone requests
• Explain and document technical issues in a clear way to clients
• User account management
• End user support
• Technical support and service delivery
• Operating System (Installing, Configure and Maintain Operating system).
• Hardware and software installation procedure
• Diagnose and resolve software and hardware incidents.
• Configure and Manage Data Storage.
• Access, System reliability and availability.
• Backups
• IT Security (Protection of log information).
• Network troubleshooting
• Reason for leaving: Contract Expired

• Teaching Computer Skills first year students Microsoft Office suite
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Introduction to Window

Reason for leaving: Contract Expired

• My tasks during In-service training included
• Creating and deploying image of different operating systems for Computer Labs
• Troubleshooting faulty hardware devices and troubleshooting software.
• Repairing computer hardware.
• Network troubleshooting and Network cabling
• Troubleshoot Hardware and software failure
• Network troubleshooting and managing user account
• User peripheral device management
• Installations and upgrades of different Operating Systems.
• Providing technical support to students
• Help Desk and Incident Support as a first line of contact, helping users over the telephone, provides advice and guidance to MUT Staff regarding incidents
• Use call logging system to accurately record telephone requests
• Explain and document technical issues in a clear way to MUT staff Members
• Reason for leaving: Contract Expired