Nongcebo Ziqubu
Manager
Mtubatuba,KZN
Summary
Dynamic Branch Manager with a proven track record at Old Mutual Finance, excelling in customer service and branch operations management. Spearheaded initiatives that significantly enhanced service quality, resulting in increased customer satisfaction and branch profitability. Skilled in relationship building and strategic sales implementation, consistently exceeding performance targets through effective team leadership and decision-making.
Overview
20
20
years of professional experience
1
1
Certification
3
3
Languages
Work History
Branch Manager
Old Mutual Finance
02.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Branch Manager
Capitec Bank
01.2005 - 01.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
BBA - Business Administration And Management
MANCOSA
Durban, South Africa 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Customer relationships
Decision-making
Team supervision
Client relationship management
Certification
RE 5
Timeline
Branch Manager
Old Mutual Finance
02.2023 - Current
Branch Manager
Capitec Bank
01.2005 - 01.2023
BBA - Business Administration And Management
MANCOSA
04.2001 -