Nondumiso Nokulunga Mkhwanazi
Senior Sales Manager
Richards Bay,KZN
Summary
Dynamic manager with a proven track record excelling in team leadership and operations management. Enhanced customer satisfaction through strategic staff training and innovative merchandising, while fostering a collaborative work environment. Skilled in decision-making and cross-training, driving performance and profitability in fast-paced settings.
Talented with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Manager
Cash Crusaders
10.2019 - 01.2025
- Maximized sales by creating innovative visual merchandising displays and store layout
- improves customer satisfaction through staff training in customer service and product knowledge
- maintaining open lines of communication with corporate headquarters,sharing pertinent information about store performance and requesting support when needed.
- fostered a positive work environment by cultivating strong relationship between team members through team-building activities and consistent recognition of individual achievement.
Manager
Wimpy
02.2017 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Debonairs
01.2016 - 11.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
IT Varsity
South Africa 04.2001 -
NQF Level 2 - Excavator Operate
Abethu Skills Development
Durban 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Certification
Invertory Management
Timeline
Excavator Operator
02-2026
Advance Buying Techniques
02-2022
Invertory Management
02-2021
Manager
Cash Crusaders
10.2019 - 01.2025
Manager
Wimpy
02.2017 - 12.2018
Manager
Debonairs
01.2016 - 11.2017
High School Diploma -
IT Varsity
04.2001 -
NQF Level 2 - Excavator Operate
Abethu Skills Development
04.2001 -