Nondumiso Mqulwana
Ibhayi
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic sales professional with a proven track record at Stone Connection, excelling in relationship management and operational efficiency. Demonstrated expertise in account analysis and staffing optimization, driving significant sales growth and enhancing customer satisfaction. Strong team leader committed to achieving performance goals while fostering a collaborative work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Branch Manager
Stone Connection
06.2024 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Check and oversee the performances of all staff members.
- Maintain material purchase orders.
- Perform physical stock takes (locate and record every stock item).
- Perform stock reconciliation and send to the regional manager.
- Banking Journals for the receivables.
- Monthly reconciliation and maintenance of customer balances.
- Capturing external invoices and credit notes on AX (monthly expenses of the
- Capturing external invoices and credit notes on AX (monthly expenses of the branch and send to the Accounts department.
- Allocation of cash receipts. Prepare a reconciliation spreadsheet referencing the allocations AX for the pay card card.
- Capturing interbranch invoices and credit notes on AX
- Check fleet cards receipts to the Standard Bank Fleet Statement and ensure that the cost are correct
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and checked coding procedures, monitored reports and updated internal files.
Sales Representative/ Admin Assistant
Stone Connection
05.2023 - 06.2024
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
Assistant Manager
Spear Logistics
09.2021 - 05.2022
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Representative
Auto Pedigree
05.2021 - 08.2021
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Consulted with businesses to supply accurate product and service information.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Independent Sales Manager
Cape Cookies
02.2018 - 04.2021
- Attended industry events and conventions to explain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
Education
No Degree - Small Business Certificate
College of Cape Town
Cape Town 12-2007
High School Diploma -
St. Thomas High School,
Gqeberha 12-2002
Skills
- Sales professional
- Relationship building and management
- Excels in team leadership
- Reliable
- Relationship management
- Decision-making
- Cash handling
- Goals and performance
- Customer service
- Sales development
- Sales management
- Strong team-builder
- Operational reports
- Staff management
- Strong interpersonal skills
- Work prioritization
- Client relationship management
- Attention to detail
Additional Information
References:
Mrs Sharon Snyman| Regional Manager, Stone Connections | Tel: (013)253 0311 | Cell:
073 226 0549
Mr. Z.H Luvalo | Founder/Director, Spear Logistics | Cell: 073 0610327 | Email:
3x3logistics@gmail.com
Mrs. Tina Kempshell | Sales, Marketing & Export Manager, Cape Cookies | Cell: 082 618
2466 | Email: tina.kempshall@capecookies.com
Timeline
Branch Manager
Stone Connection
06.2024 - Current
Sales Representative/ Admin Assistant
Stone Connection
05.2023 - 06.2024
Assistant Manager
Spear Logistics
09.2021 - 05.2022
Sales Representative
Auto Pedigree
05.2021 - 08.2021
Independent Sales Manager
Cape Cookies
02.2018 - 04.2021
No Degree - Small Business Certificate
College of Cape Town
High School Diploma -
St. Thomas High School,