Microsoft Office
Nondumiso Mqulwana
Administrator
Port Elizabeth
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Assistant Manager - Diesel Depot
Spear Logistics
Port Elizabeth
09.2020 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Advisor
Auto Pedigree
East London
05.2021 - 08.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
Independent Sales Manager
Cape Cookies
Cape Town
02.2018 - 04.2021
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
Client Service Professional
Old Mutual
Cape Town
01.2017 - 02.2018
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained and managed customer files and databases.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Communicated with clients regarding account services, statements, and balances.
- Developed and updated databases to handle customer data.
Education
Small Business Management - Small Business Administration And Management
College Of Cape Town
Cape Town 01.2007 - 12.2007
High School Diploma -
St Thomas High School
Port Elizabeth 01.2002 - 12.2002
Skills
Manager support
Managerial skills
Sales expertise
Complaint resolution
Staff education and training
Administrative support
Technical Support
Retail materials management
Accomplishments
- Supervised team of 11 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Eppix
Icap
Business SAP
Powerpoint
Timeline
Sales Advisor
Auto Pedigree
05.2021 - 08.2021
Assistant Manager - Diesel Depot
Spear Logistics
09.2020 - 05.2022
Independent Sales Manager
Cape Cookies
02.2018 - 04.2021
Client Service Professional
Old Mutual
01.2017 - 02.2018
Small Business Management - Small Business Administration And Management
College Of Cape Town
01.2007 - 12.2007
High School Diploma -
St Thomas High School
01.2002 - 12.2002