Nondumiso Mkhwanazi
Ballito
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Store Manager
Cash Crusaders
Ballito
09.2019 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Debonairs
Mtubatuba
12.2017 - 02.2018
Store Manager
Wimpy
Hluhluwe
01.2016 - 11.2017
Education
Qantayi High School
EsikhawiniSkills
Seasoned Store Manager specializing in management of retail locations Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques Gifted in overseeing all facets of customer-facing and back-end operations
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Results-driven retail management professional determined to exceed company sales goals Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales
Certification
Buyers certificate
Timeline
Drivers licence code 10
10-2021
Buyers certificate
07-2021
Management certificate
07-2021
Store Manager
Cash Crusaders
09.2019 - Current
Store Manager
Debonairs
12.2017 - 02.2018
Store Manager
Wimpy
01.2016 - 11.2017
Qantayi High School