Travelling
Nondumiso Lumkwana
Tax Manager
Cape Town,WC
Summary
A competent and skill individual who is well-versed in taxation industry. Excelled in collaborating effectively with business professionals, clients and government representatives to effectively manage tax and financial matters and smoothly handle any concerns the stakeholders may have.
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn new skills and deliver best result in every task involved in.
Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
The strategic position currently held presents five years experience in leading and overseeing business activities. Have history of devising precise and targeted business operations plans, managing 8 auditing operations managers , reviewing performance and driving change. Forward-thinking leader with expertise in setting goals and quality standards .
Overview
6
6
Languages
21
21
years of post-secondary education
27
27
years of professional experience
Work History
Senior Tax Manager
South African Revenue Service
Cape Town, Western Cape
11.2016 - Current
- Review financial reports to correctly ascertain adherence to taxation laws and corporate governance requirements.
- Assist organization maintain full compliance with local, regional and national government tax requirements with diligent application of best practices.
- Oversee team of 8 operations managers and 72 tax auditors handling over 250 000 submissions per year.
- Train junior staff and managers to prepare statements, resolve discrepancies and maximize efficiency.
- Prepare accurate quarterly and yearly business reports and performance review against regional targets.
- Identify impactful regulations and incorporated changes to comply with new requirements.
- Enforce internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Advise division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Liaise with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Implement and maintain control measures and processes to ensure compliance to information security policies.
- Define and develop procedures and standards for internal processing methods and practices to ensure awareness and compliance to information security policies, governance policies and tax legislation.
- Manage and develop staff to ensure that performance objectives are achieved and training plans are implemented.
- Assist and collaborate with internal client in finalizing special / ad hoc assignments.
- Chair /serve in governance committees.
Income Tax Operations Manager
South African Revenue Service
Cape Town, Western Cape
09.2004 - 11.2016
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and supervised 10-15 team members.
- Served in objection committees for objective decision making adherence to governance protocols.
- Recommended changes and updates to internal policies and standard operating procedures to keep up business trends and legislation changes.
- Enforced and optimized internal policies to maintain efficiency and responsiveness to taxpayer's demands.
- Conducted staff performance reviews each quarter, offering praise and recommendations for improvement.
- Recommended changes and updated to business KPIs and setting up individual staff measurement to support and reach business KPIs.
- Advanced productivity KPIs by leading trainings on Income tax legislation changes, internal procedures and standard operating practices.
- Accelerated efficiency of operations by controlling budgets, overseeing audit decisions to reduce reworks on customer accounts.
- Monitored employee productivity and optimized procedures to reduce objections and appeal costs.
- Maintained strong relations with organization's' stakeholders, accounting firms, internal clients, other public service organizations to improve voluntary tax compliance.
- Implemented daily operations plans such as capacity planning, work scheduling and employee assignments.
- Implemented employee engagement strategies to improve skill retention, handled recruitment process and handled some training, mentoring to maximize productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings.
Income Tax Auditor
South Africa Revenue Service
Cape Town, Western Cape
10.2001 - 08.2004
- Communicated with and assisted taxpayers or representatives regarding filing tax declarations, audits process, audit findings, explaining application of tax laws and regulations
- Processed and adjusted tax forms by comparing data submitted by taxpayer with supporting documents from taxpayers and third party sources .
- Prepare tax assessment by comparing current data and data from previous year.
- Examined and audited accounting and financial records with regard to compliance with personal property or business taxes as prescribed by law.
- Conducted tax law research and prepared preliminary work papers and schedules for up coming audits.
- Communicated and resolved technical and controversial tax matters to taxpayers.
- Prepared internal appeal documents for Legal division and supporting documents upon petition for re-determination of outcome of assessments or appeal by taxpayers.
- .Supported appeals activities such as conducting research and assembling appeals packages.
- Responded to incoming correspondence to provide added service to clients.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Met with taxpayers and tax practitioners to address and resolve concerns.
Customer Service Agent
Homechoice (Pty) Ltd
Cape Town, Western Cape
01.1999 - 09.2001
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Explained product prices and packages as well as answered questions and addressed concerns of customers with knowledgeable responses.
- Dealt with objection and complaints by implementing friendly and yet persuasive strategies. Escalated concerns or problem calls to management staff.
Theatre Nurse
Frontier Hospital
Queenstown, Eastern Cape
02.1991 - 02.1996
- Administered medications or treatments as directed by chief nurse or physician.
- Monitored patient condition while patient undergoing or recovering from procedure.
Education
High School Diploma -
WB Rubusana High School
Queenstown 01.1987 - 12.1998
MBA -
School Of Business -University Of Stellenbosch
Bellville 02.2016 - Current
Bachelor of Commerce - Major in Accounting
University of Cape Town
Cape Town 02.1996 - 06.2000
Skills
Strategic and financial planning
Cost control and reduction
Teambuilding
Self-motivated professional
Flexible & Adaptable
Conflict resolution
Computer skills
Microsoft Office
Good listening skills
Process implementation
Outstanding communication skills
Customer Relations
Editing proficiency
Report writing
Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Family time
History and culture
Quote
“Some people come in your life for a lifetime, others come for a season. You’ve got to know which is which. And you gonna always mess up if you mix the seasonal people up with the lifetime people.”
Tyler Perry
Timeline
Senior Tax Manager
South African Revenue Service
11.2016 - Current
MBA -
School Of Business -University Of Stellenbosch
02.2016 - Current
Income Tax Operations Manager
South African Revenue Service
09.2004 - 11.2016
Income Tax Auditor
South Africa Revenue Service
10.2001 - 08.2004
Customer Service Agent
Homechoice (Pty) Ltd
01.1999 - 09.2001
Bachelor of Commerce - Major in Accounting
University of Cape Town
02.1996 - 06.2000
Theatre Nurse
Frontier Hospital
02.1991 - 02.1996
High School Diploma -
WB Rubusana High School
01.1987 - 12.1998