Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nondumiso Khoza

Nondumiso Khoza

I Am A Highly Motivated Person Who Thrive And Pursue For The Best. I Have Worked At Spar As A Cashier And A Packer, Admin Assistance For A Funeral Food Service Company, Admin Assistant At Ndabikhona Primary School Worked At Numerous Call Centres Sales And Customer Services. I Had A Great Experience When It Comes To My Previous Jobs, And I Am A Qualified Public Servant By Profession.
Durban

Summary

Proven Sales Agent and Customer Advisor with a track record of enhancing customer satisfaction and increasing sales revenue, notably at Talksure PTY LTD. Skilled in sales expertise and fostering professional relationships, consistently achieving top performer status through empathy and proactive problem-solving. Demonstrates a keen ability to maintain accuracy and efficiency in high-pressure environments.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Advisor

Huntswood
11.2022 - Current
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.

Sales Agent

Talksure PTY LTD
05.2022 - 10.2022
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Customer Service Representative

Ison Xperience BPO
12.2021 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sales Agent

Telkom SA
04.2021 - 11.2021
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Admin Assistant

Ndabikhona Primary School
02.2020 - 03.2021

Admin Assistant

Thembalamangethe Funeral Food Service
01.2018 - 07.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Cashier

Super Spar
12.2016 - 01.2018
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

N6 Public Management - Public Law, Public Admin, Public Finance.

Elangeni TVET College
Pinetown

Skills

Receiving support

Timeline

Customer Advisor

Huntswood
11.2022 - Current

Sales Agent

Talksure PTY LTD
05.2022 - 10.2022

Customer Service Representative

Ison Xperience BPO
12.2021 - 05.2022

Sales Agent

Telkom SA
04.2021 - 11.2021

Admin Assistant

Ndabikhona Primary School
02.2020 - 03.2021

Admin Assistant

Thembalamangethe Funeral Food Service
01.2018 - 07.2018

Cashier

Super Spar
12.2016 - 01.2018

N6 Public Management - Public Law, Public Admin, Public Finance.

Elangeni TVET College

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Nondumiso KhozaI Am A Highly Motivated Person Who Thrive And Pursue For The Best. I Have Worked At Spar As A Cashier And A Packer, Admin Assistance For A Funeral Food Service Company, Admin Assistant At Ndabikhona Primary School Worked At Numerous Call Centres Sales And Customer Services. I Had A Great Experience When It Comes To My Previous Jobs, And I Am A Qualified Public Servant By Profession.