Nondumiso Funeka Mpanza
Durban
Summary
Detail-oriented and results-driven Business Administration professional with 3 years of experience in managing organizational operations, improving business processes, and optimizing team performance. Proven ability to lead cross-functional teams, implement effective strategies, and contribute to business growth. Excellent communication, leadership, and problem-solving skills with a strong foundation in business operations, finance, and project management.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sales Advisor
H&M
11.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Administrative Assistant
Butcher Block
03.2019 - 01.2020
- Provided day-to-day administrative support, including document management, correspondence, and data entry.
- Assisted with creating reports and presentations for senior management and clients.
- Coordinated internal meetings, events, and travel arrangements for company executives.
- Maintained accurate and up-to-date records, ensuring compliance with company policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Business Administration -
Richfield College
02.2020 - 05.2023
Skills
- Business Operations Management
- Project Management
- Strategic Planning and Execution
- Financial Reporting and Budgeting
- Team Leadership and Collaboration
- Process Improvement
Product demonstrations
Upselling strategies
Customer service experience
Sales experience
Objection handling
Upselling products
Customer service
References
References upon request
Timeline
Sales Advisor
H&M
11.2022 - Current
Bachelor of Business Administration -
Richfield College
02.2020 - 05.2023
Administrative Assistant
Butcher Block
03.2019 - 01.2020
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