NONDUMISO DLUDLA
Melmoth
Summary
Responsible Industrial Psychology professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work History
OFFICE ASSISTANT
Jindal Africa
Melmoth
06.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Data capturing of hand delivered and electronic CVs and Company Profiles.
ADMINISTRATIVE ASSISTANT
University of KwaZulu-Natal
Durban
09.2022 - 05.2023
- Participation in the administration of College interventions
- Input into the diagnosis, action research and programme management
- Proactively supported implementation team interventions
- Engagement with internal and external stakeholders
- Input of expenditure into financial system (ITS).
HUMAN RESOURCES DEVELOPMENT GRADUATE
University of KwaZulu, Natal
Durban
01.2020 - 10.2021
- Participation and facilitation in Learning and Development interventions
- Input into the diagnosis, action research and programme management for Organizational Development projects
- Proactively supported implementation of individual, team and group interventions
- Supported implementation of Employee Wellness Programme interventions
- Proactively supported th e Human Resources Development division for specific projects and activities
- Engagement with internal and external stakeholders
- Development and tracking of expenditure for specific HRD projects.
INTERN INDUSTRIAL PSYCHOLOGIST
Automotive Training Academy
Durban
05.2019 - 08.2019
- Providing Organizational Development support
- Led projects and analyzed data to identify opportunities for improvement
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly training
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified concerns, research methodologies and optimal experimental designs to collect desired information
- Identified psychological, emotional or behavioral traits for recruitment and selection purposes
- Provided Psychological Assessment Report Interpretation.
HUMAN RESOURCES INTERN
Santova Logistics
Durban
12.2016 - 02.2018
- Supported the coordination of travel arrangements for Executive Management
- Drafted various statutory documents for the Department of Labour
- Oversaw HR needs for employee operation across international locations
- Managed employee documents and maintained permanent files
- Prepared monthly, weekly and daily attendance logs
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events
- Maintained relationships with personnel using strong collaboration and teamwork skills
- Administered benefits programs, analyzed compensation and other competitive data.
ADMINISTRATIVE INTERN
Local Government Sector Education
Durban
05.2016 - 12.2016
- Liaised with municipalities and other stakeholders across the KwaZulu-Natal Province
- Quality assurance for discretionary and mandatory grants submissions
- Supported project monitoring and Education and Training Quality Assurance initiatives
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Set up meetings and conferences such as the KwaZulu-Natal Provincial Skills Development Forum
- Supported the KwaZulu-Natal Provincial Office department with quality assurance for discretionary and mandatory grants submissions.
SALES REPRESENTATIVE
Avon Justine (Pty) Ltd
Durban
05.2014 - 10.2014
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created strategies to develop and expand sales of services to existing customer
- Enhanced marketing and sales strategies to increase profitability
- Increased sales by offering advice on purchases and promoting additional products.
Education
Attendance certificate in Understanding the Disciplinary process -
Global Business Solutions
Durban 2021
Attendance certificate in Progressive discipline and making a case for dismissal -
Global Business Solutions
Durban 2021
Master of Social Science - Industrial and Organizational Psychology Coursework in Industrial Psychology
University of KwaZulu
Natal, Durban, -Natal04.2020
Bachelor of Social Science Honors - Industrial And Organizational Psychology, industrial Psychology
University of KwaZulu-Natal
Durban04.2015
Bachelor of Social Science - Psychology & Industrial Organizational Labour Studies
University of KwaZulu-Natal
Durban04.2014
Matric -
Pietermaritzburg Girls' High School
12.2010
Skills
- Creative and innovative
- Ability to interact professionally and build relationships
- Tech-savvy
- Appointment scheduling
- Documentation and reporting
- Human resources best practices
- Deadline-orientated
- Microsoft Office proficiency
- Data entry documentation
- Organization and efficiency
- Strong interpersonal skill
- Labour relations
- Administrative operations
- Detailed meeting minutes
- Social Media Knowledge
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Advanced (C1)
Additional Information
Code B Drivers' Licence - Own Vehicle
Timeline
OFFICE ASSISTANT
Jindal Africa
06.2023 - Current
ADMINISTRATIVE ASSISTANT
University of KwaZulu-Natal
09.2022 - 05.2023
HUMAN RESOURCES DEVELOPMENT GRADUATE
University of KwaZulu, Natal
01.2020 - 10.2021
INTERN INDUSTRIAL PSYCHOLOGIST
Automotive Training Academy
05.2019 - 08.2019
HUMAN RESOURCES INTERN
Santova Logistics
12.2016 - 02.2018
ADMINISTRATIVE INTERN
Local Government Sector Education
05.2016 - 12.2016
SALES REPRESENTATIVE
Avon Justine (Pty) Ltd
05.2014 - 10.2014
Attendance certificate in Understanding the Disciplinary process -
Global Business Solutions
Attendance certificate in Progressive discipline and making a case for dismissal -
Global Business Solutions
Master of Social Science - Industrial and Organizational Psychology Coursework in Industrial Psychology
University of KwaZulu
Bachelor of Social Science Honors - Industrial And Organizational Psychology, industrial Psychology
University of KwaZulu-Natal
Bachelor of Social Science - Psychology & Industrial Organizational Labour Studies
University of KwaZulu-Natal
Matric -
Pietermaritzburg Girls' High School
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