Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nonceba Mathe

Customer Services And Care Giving
JOHANNESBURG,GP

Summary

A highly motivated and dedicated individual, eager to embark on a meaningful career in caregiving. With a strong foundation in caregiving skills acquired through formal education and a compassionate approach, I am committed to contributing positively to the workplace while continuously expanding my knowledge and capabilities. I am enthusiastic about the opportunity to apply my skills to support others and enhance their quality of life. In customer service and call Centre environments, I developed the ability to communicate clearly and professionally, manage concerns with efficiency, and remain composed under pressure. These competencies have proven valuable in handling administrative responsibilities and nurturing effective relationships across diverse settings.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education
1
1
Language

Work History

Call centre agent and Collector

Bas Collectors and Correctors
01.2023 - 02.2025
  • Call debtors regarding their outstanding debts
  • Use skip tracing techniques to find debtors who have moved or changed contact details without notifying the creditor.
  • Inform debtors of their obligations and the possible legal consequences of non-payment (without offering legal advice).
  • Adhere to legal regulations governing debt collection (e.g., POPIA, FDCPA depending on the region).
  • Call, email, or send letters to clients with overdue accounts.
  • Maintain professionalism and ethical conduct in all interactions.
  • Answer questions and provide explanations regarding account status.

Education

Briann Care Helpers Certificate - Caregiving

Briann Care Helpers

ABET Level 4 - undefined

Centurion College

Skills

  • Compassionate caregiving
  • Strong communication skills
  • Basic first aid knowledge
  • Patient care and support
  • Empathy and active listening
  • Attention to detail
  • Time management
  • Adaptability

  • Team collaboration
  • Dependability
  • Basic nutrition knowledge
  • Personal care assistance
  • Basic safety practices
  • Emotional resilience
  • Willingness to learn and develop new skills

Timeline

Call centre agent and Collector

Bas Collectors and Correctors
01.2023 - 02.2025

ABET Level 4 - undefined

Centurion College

Briann Care Helpers Certificate - Caregiving

Briann Care Helpers
Nonceba MatheCustomer Services And Care Giving