Nomzamo Portia Buthelezi
Project Manager
Newlands West
Summary
As a young, vibrant, and ambitious individual, I excel in fast-paced environments, utilizing my problem-solving abilities and multitasking nature. Possessing excellent interpersonal communication and organization skills, I am passionate about traffic management and finance. My dedication to these areas fuels my drive to continuously enhance my knowledge and skills, enabling effective contributions within the industry.
Overview
21
21
years of professional experience
Work History
Project Manager
Hewitt & Associates
11.2022 - Current
- Reporting to an Account Executive
- Responsible for ensuring that each critical step is being followed in order to achieve an end result that is within budget and time constraints and to the optimum quality required by company
- Building relationships with interactive functions (Studio, Structure, Production, Transport & Costing)
- Taking ownership of elements of projects once briefing is complete and online expectations are clear
- Making sure AE is free to see clients 2-3 days a week
- Sit in all production meetings and studio/project team interaction
- Build an understanding on how to manage CPS timelines on every job, Small (Basic Trade) Large (Complex)
- Agree a status to AE per status to client to allow for planning and manufacture
- Quality check on press/system print sign off on press/ billing to client: done/not done/transport - splits/correct quote, communicate billing update
- Collection & support daily
Debt Collector
Gaincor Credit
11.2005 - 05.2026
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Traffic Manager
Educor Holdings
02.2021 - 10.2022
- Liaising with the Brand managers and studio team to ensure all marketing collateral flows efficiently
- Managing click up (A traffic management tool)
- Making sure all campaigns are actioned accordingly
- Auditing all leads sent to General Managers and Sales Reps (GM's and SR's for all brands and branches)
- Managing Bitrix (A leads tool) and reporting all leads to the Social Media Manager
- Providing feedback on all campaigns to National Sales Manager and Executives
- Auditing all Social Media pages for all 7 brands (Damelin, Damelin Correspondence College, Lyceum, City Varsity, Central Technical College, ICESA, ICESA Matric School)
- Assisting the digital team with SMS campaigns and managing SMS budgets between Marketing department and creditors
Junior Bookkeeper (Part Time)
J & P Solutions
03.2017 - 03.2020
- Created staff expense and reimbursement tracker in Excel.
- Reconciled bank statements on a monthly basis to ensure accurate account balances were maintained.
- Increased efficiency in financial record keeping by accurately entering and categorizing transactions.
- Improved cash flow management by diligently monitoring accounts receivable and following up on overdue payments.
Administrator/PA
Wozobona PR, Marketing & Events
04.2015 - 02.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Streamlined invoice processing, reducing average payment turnaround time.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Customer Service Agent
Mango Airlines
04.2010 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Representative
MTN
07.2006 - 06.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
National Diploma - Journalism and Media Studies
Damelin City Campus
Durban 02.2012 - 12 2015
Certificate: NQF L5 - Business And Office Administration
Damelin City Campus
Durban 02.2016 - 12 2016
Financial Accounting
Institute of Chartered Bookkeepers
Bcom In Accounting -
Mancosa
Skills
Excellent verbal and written communication skills
Accomplishments
- Planning and co-ordinating events such as the Metro FM awards
- President of the SRC at Damelin College
- General secretary for 'Remember to give' a NPO
Timeline
Project Manager
Hewitt & Associates
11.2022 - Current
Traffic Manager
Educor Holdings
02.2021 - 10.2022
Junior Bookkeeper (Part Time)
J & P Solutions
03.2017 - 03.2020
Certificate: NQF L5 - Business And Office Administration
Damelin City Campus
02.2016 - 12 2016
Administrator/PA
Wozobona PR, Marketing & Events
04.2015 - 02.2018
National Diploma - Journalism and Media Studies
Damelin City Campus
02.2012 - 12 2015
Customer Service Agent
Mango Airlines
04.2010 - 12.2013
Customer Service Representative
MTN
07.2006 - 06.2009
Debt Collector
Gaincor Credit
11.2005 - 05.2026
Financial Accounting
Institute of Chartered Bookkeepers
Bcom In Accounting -
Mancosa
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