Nomzamo Murhombo
Storemanager
Johannesburg
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Dischem
Johannesburg
06.2019 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Education
Marketing Management Diploma - Marketing Management
Central Johannesburg College
Parktown 07.2013 - 06.2016
Skills
Maximizing profitability
Relationship building and management
Team leadership and coaching
Order management
POS systems
Staff training and development
Team Building
Sales expertise
Strategic thinker
Goals and performance
Customer Relations
Merchandising
Product and service sales
Training and mentoring
Operations
Bank deposit procedures
Timeline
Store Manager
Dischem
06.2019 - Current
Marketing Management Diploma - Marketing Management
Central Johannesburg College
07.2013 - 06.2016