Nomzamo Muleka

Started the Wunderman Thompson Data Learnership in 2023

- For the first 6 months we did training in Adobe Analytics

- Learned how to use Adobe analytics platform

- Enrolled on a course in Adobe Analytics Developer and acquired certificate.

- The last 6 months we did training in Salesforce Marketing Cloud

- Enrolled on a course in Salesforce Marketing Cloud Personalization; Salesforce Marketing Cloud Email Specialist and acquired certificates.

From January 2024

Presented a project that consists of Personalization and Email Specialist. Building personalized emails to send out to users who subscribed.

Created DE's(Data Extensions) in SFMC.

Currently shadowing in Campaign Services, Development and Analytics.

• Interacted with clients to resolve issues and answer software-related questions.
• Provided updated patches for operating systems and system configuration to improve efficiency.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Created user accounts and assigned permissions.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Offered assistance in implementing and developing training programs.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Translated complex technical issues into digestible language for non-technical users.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

SOFTWARE ENGINEER