Nomzamo Mqengqeni
Team Leader – Operations | LISP Operations Manager | Client Service Manager
Kempton Park
Summary
Dynamic operations leader with over 10 years of experience in the Financial Services LISP sectors, specializing in client onboarding, annuity payroll operations, workflow management, and service delivery excellence. Proven track record of leading high-performing teams to improve turnaround times, strengthen compliance controls, and cultivate trusted relationships with intermediaries and stakeholders. Recognized for exceptional communication skills, adaptability, and reliability, with a commitment to fostering a productive work environment that meets evolving demands. Prepared to drive team success and exceed organizational objectives through strategic planning and collaborative problem-solving.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Team Leader – New Business (LISP)
Glacier By Sanlam
09.2024 - Current
- Implemented workflow controls supporting 400+ client cases per week.
- Improved onboarding SLA turnaround from 4 days to 2 days.
- Led KPI and SLA performance tracking and resolved escalations.
- Introduced structured coaching and quality reviews improving processing accuracy.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
Team Leader – Annuity Payroll & Switches (LISP)
Alexander Forbes
09.2021 - 08.2024
- Streamlined payroll workflows improving turnaround times and reducing rework.
- Led operational risk reviews ensuring compliance with legislation and fund rules.
- Managed capacity planning and workload allocation during peak payroll cycles.
Senior Annuity Payroll Administrator
Alexander Forbes
09.2019 - 08.2021
- Authorised transactions exceeding R5 million regularly, highest single transaction R36 million.
- Performed PAYE tax calculations ,medical aid tax credits calculations and payroll validations ensuring governance compliance.
- Trained and supported junior administrators and acted as team lead when required.
- Handled complex payroll situations such as back-pay calculations, garnishments.
Annuity Payroll Administrator
Alexander Forbes
07.2014 - 08.2019
- Processed income reviews, deductions, banking updates, and new client investments.
- Produced payslips, tax directives, and payment advice documentation.
- Investigated reconciliation discrepancies and implemented corrective actions.
New Business Administrator (Intern)
Alexander Forbes
05.2013 - 06.2014
- Processed new business instructions from Financial Planners within SLA targets.
- Investigated unallocated deposits and improved reconciliation turnaround.
- Generated onboarding documentation and maintained accurate CRM case notes.
Education
BCom Financial Management -
University of South Africa (UNISA)
Pretoria, South Africa01.2023
National Diploma in Management -
Nelson Mandela Metropolitan University
Port Elizabeth, South Africa 04.2001 -
High School Diploma -
John Noah High School
Queenstown, South Africa 04.2001 -
Skills
Client relationship management
Team Leadership & Staff Development
Annuity Payroll & Switch Transaction Processing
Client Service Delivery & Escalation Management
New client integration and process oversight
Process Improvement & Continuous Improvement
Stakeholder & Intermediary Relationship Management
Teamwork and collaboration
Certification
Team Building: Developing High-Performance Teams – LRMG (2023)
References
Mrs Devina Chanka
Glacier by Sanlam
Manager: Payroll & Switches
Cell: 082 746 0066
Mr Vuyile Mnukwa
Financial Planner
Cell:081 2641495
Mr. Amish Sukdeo
Glacier by Sanlam
Manager: New Business
Tel: 073 263 2007
Timeline
Team Leader – New Business (LISP)
Glacier By Sanlam
09.2024 - Current
Team Building: Developing High-Performance Teams – LRMG (2023)
09-2023
Team Leader – Annuity Payroll & Switches (LISP)
Alexander Forbes
09.2021 - 08.2024
Senior Annuity Payroll Administrator
Alexander Forbes
09.2019 - 08.2021
Annuity Payroll Administrator
Alexander Forbes
07.2014 - 08.2019
New Business Administrator (Intern)
Alexander Forbes
05.2013 - 06.2014
National Diploma in Management -
Nelson Mandela Metropolitan University
04.2001 -
High School Diploma -
John Noah High School
04.2001 -
BCom Financial Management -
University of South Africa (UNISA)