Nomzamo Mbulawa
Cape Town
Summary
A confident,reliable and enthusiastic individual with vast experience in Food safety and quality where ensuring the consumers are getting the most safe food produced in a safe and clean environment.
With basic experience in customer service, I enjoy helping clients, customers and individuals in solving problems that they may have. I am a great communicator over the phone, faceto face and via email. I strive to work well under pressure and love to keep myself and my work flow organised.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Quality Controller
Lluvia Nutrition
Kommetjie
11.2021 - 02.2024
- Inspection of incoming raw materials ensuring that they are tested and approved batches with correct manufacturing and best before dates.
- On-line quality control monitoring of all in-process blends and approval/rejection.
- Monitoring of staff to follow proper GMP and SOP standards.
- Ensuring that all areas are maintained and clean while manufacturing.
- Conduct end of shift houseeking verification of cleaning.
Quality Controller
In2Food
Kommetjie
08.2018 - 07.2019
- Inspection of incoming raw materials ensuring that they are tested and approved batches with correct manufacturing and best before dates.
- On-line quality control monitoring of all in-process blends and approval/rejection.
- Monitoring of staff to follow proper GMP and SOP standards.
- Ensuring that all areas are maintained and clean while manufacturing.
- Conduct end of shift houseeking verification of cleaning.
Customer Service Agent
Ackermans
East London
09.2013 - 12.2014
- Engaged with customers to provide a positive customer experience by answering questions and resolving complex inquiries.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Informed customers of deals and promotions.
- Attracted potential customers by answering product and service questions suggesting information about other products.
- Checked the shop floor for any damaged or needed to be packed stock.
Cleaner
Thule Guesy House
East London
02.2013 - 08.2013
- Stripped used bed linen and replaced with clean linen.
- Deep cleaned bathrooms and general spaces by means of dusting,sweeping,mopping, vaccuming and window cleaning.
- Replenished the soap and lotion dispensers, tissues and toilet papers.
- Removed ised towels and replaced woth clean, fresh towels.
- Deep cleaned fridges and microwaves and removed trash cans.
Education
Consumer Science : Food And Nutrition - Applied Science
Walter Sisulu University
East London05.2019
Matric -
Luyolo Senior Secondary School
East London2012
Skills
Sensory evaluation
Excellent interpersonal skills
Clear communication skills
Time management skills
Proficient with computers
Patience and assertiveness
Tool use and calibration
Documentation skills
Waste Reduction
Product Inspection
Timeline
Quality Controller
Lluvia Nutrition
11.2021 - 02.2024
Quality Controller
In2Food
08.2018 - 07.2019
Customer Service Agent
Ackermans
09.2013 - 12.2014
Cleaner
Thule Guesy House
02.2013 - 08.2013
Consumer Science : Food And Nutrition - Applied Science
Walter Sisulu University
Matric -
Luyolo Senior Secondary School