Nomzamo Malima
Kwa-Dabeka
Summary
Dynamic professional with expertise in leadership and development, customer service, and team management. Proven track record in cash-up processes, recruitment and hiring, and food safety management. Committed to leveraging skills to enhance operational efficiency and drive team success.
Driven and goal-oriented individual with proven leadership and team coordination skills, coupled with strong ability to manage operations and resolve conflicts seamlessly. Demonstrates excellent communication and problem-solving skills, ensuring smooth daily operations and high team morale. Poised to make significant impact in [Desired Position] role.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
Shift Supervisor
True Blue Foods T/A KFC
2015.05 - 2024.10
- Overseeing overall operation of the restaurant/take-away.
- Ensuring quality standards of food and KFC Standards Operating Procedures are maintained.
- Managing staff including discipline and work roster.
- Ensuring compliance with health and safety regulations.
- Dealing with customer complaints and maintaining customer service levels of the restaurant, online and take-away.
- Overseeing and managing stock controls, stock take, purchasing and ordering.
- Maximising profitability and meeting sales and Gross Profit % targets, including motivating staff.
- Work within a team and drive the restaurant, online and take-away forward.
- Management skills.
- Customer Service and good verbal communication skills.
- Restaurant and Fast Food Service for +5 years experience.
- Problem solving skills.
- GAAP and ALOHA micro experience and knowledge advantageous.
- Organising skills.
Education
Grade 12 -
Sithokozile Secondary School
Skills
- Leadership and development
- Customer service
- Team management
- Cash-up
- Recruitment and hiring
- Food safety management
Certification
- Junior Management
- DC Shift Supervisor Certificate
- Occupational Health & Safety Basic Fire Fighting
- Life Skills Empowerment Course
- Computer Literacy Course
- Minatlou Training Call Centre Course
Languages
IsiZulu
English
Custom Section
- Management skills.
- Customer Service and good verbal communication skills.
- Restaurant and Fast Food Service for +5 years experience.
- Problem solving skills.
- GAAP and ALOHA micro experience and knowledge advantageous.
- Organising skills.
Personal Information
Title: Shift Supervisor
Timeline
Shift Supervisor
True Blue Foods T/A KFC
2015.05 - 2024.10
Grade 12 -
Sithokozile Secondary School