Nomxolisi Jamie Jama

• Cancelling Membership and Subscriptions
• Placing orders for Customers
• Tracking orders
• Escalations and resolving complaints
• Refunds and Returns
• Store allocations

Review customer service calls, chats and emails to ensure they meet quality standard.

Offer constructive feedback to agents and discuss it with them in meetings.

Map out the need for training and onboarding programs, and initiate them .

Generate reports that reflect agent performance.

Maintain compliance with internal and external regulations, create reports that reflect agent performance.

• Dealing complaints and escalations
• Locating meter readings
• Bookings for smart meters

• Assisting customers with tracking orders
• Processing refunds and returns
• Dealing with complaints

• Working on Tills
• Assisting on the floor and Fitting rooms