Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
References
Timeline
Hi, I’m

Nomvuyo Valentine Banda

Savanna City
Nomvuyo Valentine Banda

Summary

Housekeeping / Waitress

With strong foundation in customer service and team leadership, I excel in creating efficient, harmonious work environments. My background in hospitality has honed my organisational and problem-solving skills, ensuring smooth operations and high customer satisfaction. Adaptable and collaborative, I bring proactive approach to managing staff, streamlining processes, and delivering exceptional service.

Overview

26
years of professional experience
1
Certification

Work History

Sodexo

Relief Catering Manager
07.2025 - 09.2025

Job overview

  • Closely oversaw food prep to ensure chefs created food on time and to customer's required standards.
  • Directed staff to stay within food hygiene and safety regulations by closely monitoring staff operations.
  • Calculated ingredients and portions to fit quantity of guests and supply enough food for event.
  • Scheduled employees to keep shifts well-staffed.
  • Closely monitored ingredient stock levels in supply rooms, promptly ordering more to keep steady products and consistent inventory.
  • Coordinated menus with chefs, incorporating seasonal and local produce to enhance dining experiences for clients.
  • Managed catering calendar to schedule employee shifts, maintaining organised schedule and complete staff.
  • Pitched in to help with meal service and kitchen tasks during peak periods and employee absences.
  • Educated staff members on procedural and menu changes.
  • Balanced cash registers, reconciled transactions and deposited establishment's earnings.
  • Gathered critical information from clients such as date required, catering needs and number of guests attending.
  • Developed and maintained excellent relationships with clients, ensuring repeat business through superior service and attention to detail.
  • Engaged with patrons to boost customer service and identify ways to improve experiences.

Fred cleaning services

Housekeeping Attendant
09.2005 - 06.2025

Job overview

  • Cleaned guest rooms and changed linen to high standards.
  • Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
  • Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
  • Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
  • Managed linen trolley, keeping it neat and organised.
  • Handled lost and found items according to hotel policy, safeguarding guest property.
  • Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
  • Worked efficiently under tight schedules to prepare rooms for new guests timely.
  • Followed cleaning checklists to match quality specifications for each space.
  • Wore protective equipment and observed health and safety regulations for handling cleaning chemicals and disposing of waste.
  • Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
  • Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
  • Participated in periodic deep cleaning projects to maintain the highest level of room hygiene.
  • Swept, vacuumed, polished and mopped hard floors within establishment.

Archangelo Coffee Shop

Waitress
03.2000 - 02.2005

Job overview

  • Operated POS register to input orders and process customer payments.
  • Helped VIP-guests with their orders and requests, upholding venue integrity.
  • Implemented feedback from customers and management to continuously improve service delivery and customer satisfaction.
  • Performed additional tasks to keep dining room running smoothly.
  • Advised on menu options based on allergies and preferences.
  • Advised customers on possible wait times and kitchen delays to manage expectations.
  • Greeted new customers, answered initial questions and took drink orders.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Processed customer payments accurately, handling cash, credit card, and contactless transactions.

Education

Johannesburg Polytech Institute

High School from Grade 9
01-1999

University Overview

Skills

Food and safety hygiene

  • Food safety
  • Sanitation standards
  • Inventory management
  • Teamwork
  • Safe food handling
  • Time management
  • Excellent communication
  • Attention to detail
  • Adaptability and flexibility
  • Health and safety regulations
  • Health code compliance
  • Active listening
  • Customer satisfaction
  • Time management abilities
  • Multitasking
  • Customer service

Housekeeping

Customer service

Corporate cleaning

Attention to detail

Revenue generation

Coffee bar operations

Food and beverage knowledge

Point of sale systems

Food allergy and special diet

Food safety compliance

Stock control

Computer literacy

Communication proficiency

Health and Safety Compliance

Certification

  • Code 10 Driver's License
  • Tsebo MDP, Good interpersonal skills, Good communication and customer service skills
  • Allison Online certificates, Food Hygiene, Customer Service, Leadership and Management skills for business, managing employees

Languages

English
Advanced
C1

Additional Information

Additional Information
  • I have also done Caregiving course for Dimentia patients.
  • I am currently not working l am available.
  • I have a Valid South African passport
  • Passport Number A09129886

References

References

Fred cleaning services

Fred Ndlovu Mr ( Founder)

Mobile 078 542 9368

Tsebo Solutions Project manager

Innocentia Motsi Miss

072 249 6689

Sodexo Southern Africa

Brian Chirume Mr

District Operations manager

074 226 7294

Timeline

Relief Catering Manager
Sodexo
07.2025 - 09.2025
Housekeeping Attendant
Fred cleaning services
09.2005 - 06.2025
Waitress
Archangelo Coffee Shop
03.2000 - 02.2005
Johannesburg Polytech Institute
High School from Grade 9

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Nomvuyo Valentine Banda