Nomvuyo Mavuso

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Cross training
• Housekeeping supervisor.
• Inspecting work to ensure that the prescribed standards of cleanliness are met.
• Scheduling staff shifts and organizing replacement as requested.
• Providing training to the housekeeping staff.

Taking inventory of cleaning supplies and ordering stock as needed.

• Receptionist
• Welcoming guest and checking their details against their booking.
• Allocating guest their rooms and providing keys.
• Answering phones from prospective customers and guest, taking massage delivering them.
• Food and beverage sever
• Take and relay food and beverage orders.
• Handle complaints and concern of customers.

Check on guest satisfaction.

• Junior chef
• Assistant the station chef in the kitchen
• Plating and presenting food items as per the station chef.
• Measuring meals ingredients accurately for the station chef.