Nomvula Nhlapo
Stakeholder Officer
Johannesburg
Summary
Decisive Administrative Assistant with over 12 years of experience of administration, licensing, compliance, investigating and fund administration. My educational background combined with customer-facing experience gained especially in the gambling industry allows me to be able to perform any tasks with due diligence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Stakeholder Officer
Gauteng Gambling Board
9 2012 - Current
- Establish effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
- Implementing stakeholder plans and strategies
- Developing,implementing and maintaining a stakeholder database
- Conducting continuous needs assessments
- Managing stakeholder mapping, profiling and preparing communications to stakeholders
- Responding to stakeholder enquiries
- Manage the diary of scheduling of meetings and confirming appointments with internal and external stakeholders
- Schedule departmental meetings, take minutes, distribute to relevant parties
- Coordinate local travel arrangements( flights, accommodation and car hire) for the department and forward to finance for processing of payment
- Type letters, memos, reports and other documents as dictated to by the Manager
- Facilitate arrangements for meeting and events
- Prepare minutes & resolution register for internal communities
- Attend events as a GGB representative when required
- Prepare letters and correspondence as required
- Maintain adequate records for all approvals and statistics as required by the department
- Coordinate and follow-up on matters arising flowing from the Stakeholder management unit
- Assist with information gathering and co-ordination of publications such as the annual report
- Establish and maintain filing system for the department
- Reconcile travel claims for authorization by the Stakeholder Manager
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Fund Administrator
Hollard Group Risk
03.2009 - 08.2012
- Process new claims (Funeral benefits, Group life benefits and Physical disability claims)
- Close off claims on the system
- Update claims register
- Payment of medical accounts timeously
- Check LOA
- Prepare medical requirements
- Follow up with Laboratory for medical results
- Prepare claims experienced report
- Update payrolls
- Update, Load membership data and payrolls
- Prepare scheme renewals
- Payment of Funeral and Group Life Cover claims
- Payment of Commission to Brokers
- Process Conversion option quotes
- Prepare reconciliations
- Archive Files
- Resolve client queries in a professional and timely manner.
Employee Benefits Administrator
Liberty Life
11.2007 - 02.2009
- Process new claims (Withdrawals, Retirements)
- Advise employees of their benefit options
- Calculate tax payable on retirements and resignations
- Switches and election of assets
- Release and process payments of payments(1st authorization)
- Member maintenance and queries
- IPP Allocations
- Process reversal for unsuccessful payments
- Preparing of Trustees pack
- Attending of Trustee meetings
- Report on claims received at monthly meetings
- Issue communication to members to update on claims payments.
Education
N3 Business Studies(Secretarial) -
Springs College
01.2001 - 05.2001
Commercial Law Diploma - undefined
The South African School of Paralegal Studies
01.2017 - 05.2017
Bcomm Law - undefined
Southern Business School(STADIO)
01.2018 - Current
Skills
Decisive
Assertive
Integrity
Work Coordination
Report Writing
Strategic Planning
Report Preparation
Certification
Introduction to Compliance Certificate, 01/2014, Introduction to compliance. The following was covered:
Key structural aspects of the compliance function
Identification of role-players
An overview of the regulatory environment
Why is there a need for compliance
Duties and obligations of the Compliance Officer
Compliance Risk Management Plans
Personal Information
- Place of Birth: Springs
- Date of Birth: 01/04/84
- Gender: Female
- Nationality: South African
- Driving License: C4
- Marital Status: Single
Languages
Isizulu
Intermediate (B1)
English
Intermediate (B1)
References
- Ms Matseleng Moeng, Gauteng Gambling Board, Johannesburg, +27826514279, matseleng.moeng@ggb.org.za
- Ms Anosha Johnson, Hollard Group Risk, Johannesburg, 011 351 2041
- Ms Maleene Ali, Liberty Life Corporate Benefits, Johannesburg, 011 408 4558
Timeline
Bcomm Law - undefined
Southern Business School(STADIO)
01.2018 - Current
Commercial Law Diploma - undefined
The South African School of Paralegal Studies
01.2017 - 05.2017
Fund Administrator
Hollard Group Risk
03.2009 - 08.2012
Employee Benefits Administrator
Liberty Life
11.2007 - 02.2009
N3 Business Studies(Secretarial) -
Springs College
01.2001 - 05.2001
Stakeholder Officer
Gauteng Gambling Board
9 2012 - Current
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