Travelling
Nomvula Mohafa
Administrator
Johannesburg,GP
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate, friendly customer service by navigating multiple computer systems, applications and utilizing search tools to find information. Manages 30- 38 customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens new and existing customer relationships through exceptional experiences and valuable insights.
As a motivated Administrator offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills. Versatile Administrator familiar with pension fund industry standards and best practices. Offers 8 years of leadership experience with special focus on paying out claims and educating members a nd clients.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrator
Mineworkers Provident Fund
johannesburg, Gauteng
09.2013 - Current
- Managed bi-weekly finance employees, as well as the PO, supervisor and operations manager.
- Entered and maintained departmental records in company database.
- Devised and implemented improvements to reporting procedures.
- Reduced recordkeeping errors by precisely handling financial transactions, client confidential information and accounts payable and receivable activities.
- Computerized office activities, maintained customer communications and tracked records from the insurer to the client.
- Collected, validated and distributed information to crm and employers.
- Drove workflow improvements by streamlining processes.
Inbound Call Center Agent
Mineworkers Provident Fund
johannesburg
Education
High School
Mapetla Secondary School
Soweto 01.2005 - 12.2007
Customer Service Skills
Entwise
Online 08.2021 - 09.2021
Skills
Report preparation
Complaint resolution
Money handling abilities
Administrative support
Client Education and training
Creative problem solving
Interests
Timeline
Customer Service Skills
Entwise
08.2021 - 09.2021
Administrator
Mineworkers Provident Fund
09.2013 - Current
High School
Mapetla Secondary School
01.2005 - 12.2007
Inbound Call Center Agent
Mineworkers Provident Fund