Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nomvula Kasana

Administration Assistant (Helpdesk)
Langa,WC

Summary

Proven Administration Assistant at Cape Peninsula University of Technology, adept in workflow coordination and meeting coordination, enhanced operational efficiency by streamlining student financial aid processes. Skilled in verbal communication and problem-solving, demonstrating a keen attention to detail and robust time management, contributing to a significant improvement in student service satisfaction.

Overview

4
4
years of professional experience

Work History

Administration Assistant

Cape Peninsula University Of Technology
01.2024 - Current

General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments
General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments

Provide information to students and parents regarding financial aid on how to apply for NSFAS funding through NSFAS portal? What is the process of funded student into receiving allowances?
And advice students on other bursaries (Fundza Lushaka busaries, SETA busaries e.t.c)
Provide the necessary student information to donors/sponsors such as academic results and fee accounts. Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.
Ensuring that records are kept up to date and accurately filed for quick referencing.
Contacting student with regards to the outcome of their applications, completion of the necessary documents for the processing the award and/or allowances.
Informing student of opportunities with regards to NSFAS funding.
Assisting student to register. Responding to student with regards to NSFAS application processes, explaining the claim process including allowances process as well as tuition and accommodation payment processes.
Assisting with crediting students accounts by working on FBLO4 and FBLO6 for linking and allocating students payments, Checking and capturing of Private Boarding applications forms, Capturing of NSFAS appeal forms.
Assisting with assessing with Credit Returns for students, donors and parents.
Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.


Assisting students with Financial Aid to gain access during registration period.
Provide information to students regarding financial aid program requirements and procedures.
Capture and evaluating Private Accommodation applications
Assess all submitted Private Accommodations applications, check if all required documentation are in order.
Upon outstanding documents, email students to re-submit outstanding documents.
Evaluate again if all required information is in order and then Approve application.
Send emails student email communication to student, to confirm if they still residing at their Private Accommodation. Prepare a payment claim for all Private Accommodation approved students and submitted the claim to the relevant department.
Capture student information onto the ITS system, Checking student fee account, Academic results on ITS.
Demonstrate integrity, ethical behaviour in working with confidential information and maintain a high level of confidentiality.
Provide information to students regarding financial aid program requirements and procedures.
Administrative work as a student assistant, handling enquiries from students and Service Provider
Data capturing and filling
Assisting students on NSFAS queries,
Checking student fee account, Academic results on ITS, running reports( Bursary, hostel and academic reports).

Administrative Assistant

Cape Peninsula University Of Technology
01.2023 - 12.2023

General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments
General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments

Provide information to students and parents regarding financial aid on how to apply for NSFAS funding through NSFAS portal? What is the process of funded student into receiving allowances?
And advice students on other bursaries (Fundza Lushaka busaries, SETA busaries e.t.c)
Provide the necessary student information to donors/sponsors such as academic results and fee accounts. Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.
Ensuring that records are kept up to date and accurately filed for quick referencing.
Contacting student with regards to the outcome of their applications, completion of the necessary documents for the processing the award and/or allowances.
Informing student of opportunities with regards to NSFAS funding.
Assisting student to register. Responding to student with regards to NSFAS application processes, explaining the claim process including allowances process as well as tuition and accommodation payment processes.
Assisting with crediting students accounts by working on FBLO4 and FBLO6 for linking and allocating students payments, Checking and capturing of Private Boarding applications forms, Capturing of NSFAS appeal forms.
Assisting with assessing with Credit Returns for students, donors and parents.
Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.


Assisting students with Financial Aid to gain access during registration period.
Provide information to students regarding financial aid program requirements and procedures.
Capture and evaluating Private Accommodation applications
Assess all submitted Private Accommodations applications, check if all required documentation are in order.
Upon outstanding documents, email students to re-submit outstanding documents.
Evaluate again if all required information is in order and then Approve application.
Send emails student email communication to student, to confirm if they still residing at their Private Accommodation. Prepare a payment claim for all Private Accommodation approved students and submitted the claim to the relevant department.
Capture student information onto the ITS system, Checking student fee account, Academic results on ITS.
Demonstrate integrity, ethical behaviour in working with confidential information and maintain a high level of confidentiality.
Provide information to students regarding financial aid program requirements and procedures.
Administrative work as a student assistant, handling enquiries from students and Service Provider
Data capturing and filling
Assisting students on NSFAS queries,
Checking student fee account, Academic results on ITS, running reports( Bursary, hostel and academic reports).

Administration Assistant

Schoeman Law
09.2021 - 08.2022

Answer and direct calls to appropriate parties and communicate effectively via phones, email and in person.
Develop and maintain a filling system
Provide general support to visitors
Create spreadsheets
Aid management with administrative tasks such as tracking and compiling information of interest and handle confidential information.
Provide administrative duties such as typing, copying, binding, scanning.
Provide administrative support to management employees and in some cases.
Since it was a law firm that i was working sometimes i would do debt collectors duties like calling clients to pay or set up payment arrangements.

Administrative Assistant (Registration Period)

Cape Peninsula University Of Technology
01.2021 - 05.2021

General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments
General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments

Provide information to students and parents regarding financial aid on how to apply for NSFAS funding through NSFAS portal? What is the process of funded student into receiving allowances?
Provide the necessary student information to donors/sponsors such as academic results and fee accounts. Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.
Ensuring that records are kept up to date and accurately filed for quick referencing.
Contacting student with regards to the outcome of their applications, completion of the necessary documents for the processing the award and/or allowances.
Informing student of opportunities with regards to NSFAS funding.
Assisting student to register. Responding to student with regards to NSFAS application processes, explaining the claim process including allowances process as well as tuition and accommodation payment processes.
Assisting with crediting students accounts by working on FBLO4 and FBLO6 for linking and allocating students payments, Checking and capturing of Private Boarding applications forms, Capturing of NSFAS appeal forms.
Assisting with assessing with Credit Returns for students, donors and parents.
Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.

Administrative Assistant/HELPDESK

Cape Peninsula University Of Technology
01.2020 - 06.2020

General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments
General administrative duties which includes filling, maintain filling system, and any tasks related to the operations of the office.
Handle telephone queries, Student queries on allowances, following up on refunds, How to apply for NSFAS funding and Landlords query about outstanding payments

Provide information to students and parents regarding financial aid on how to apply for NSFAS funding through NSFAS portal? What is the process of funded student into receiving allowances?
And advice students on other bursaries (Fundza Lushaka busaries, SETA busaries e.t.c)
Provide the necessary student information to donors/sponsors such as academic results and fee accounts. Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.
Ensuring that records are kept up to date and accurately filed for quick referencing.
Contacting student with regards to the outcome of their applications, completion of the necessary documents for the processing the award and/or allowances.
Informing student of opportunities with regards to NSFAS funding.
Assisting student to register. Responding to student with regards to NSFAS application processes, explaining the claim process including allowances process as well as tuition and accommodation payment processes.
Assisting with crediting students accounts by working on FBLO4 and FBLO6 for linking and allocating students payments, Checking and capturing of Private Boarding applications forms, Capturing of NSFAS appeal forms.
Assisting with assessing with Credit Returns for students, donors and parents.
Responding to student queries via emails
Working on CPUT ITS system, running fee statements, academics results, removing financial aid blocks and SREG.
Consolidating AODs received from FAOs and submit to Snr FAO.


Assisting students with Financial Aid to gain access during registration period.
Provide information to students regarding financial aid program requirements and procedures.
Capture and evaluating Private Accommodation applications
Assess all submitted Private Accommodations applications, check if all required documentation are in order.
Upon outstanding documents, email students to re-submit outstanding documents.
Evaluate again if all required information is in order and then Approve application.
Send emails student email communication to student, to confirm if they still residing at their Private Accommodation. Prepare a payment claim for all Private Accommodation approved students and submitted the claim to the relevant department.
Preparing refunds for students or donors. Verifying on the fee statement if the student or donor is eligible to receive refunds, request all the necessary documents from the student or donor and prepare the refund documentation and submit to the relevant department.
Prepare Academic assessments to submit at NSFAS, run academic results, assess them based on NSFAS requirements.
Capture student information onto the ITS system, Checking student fee account, Academic results on ITS.
Linking student numbers on FBLO4, according to bursaries code
Allocating student payments on FLO6, according to bursary code
Demonstrate integrity, ethical behaviour in working with confidential information and maintain a high level of confidentiality.
Provide information to students regarding financial aid program requirements and procedures.
Assisting with assessing with Credit Returns for students, donors and parents.
Administrative work as a student assistant, handling enquiries from students and Service Provider
Data capturing and filling
Assisting students on NSFAS queries,
Checking student fee account, Academic results on ITS, running reports( Bursary, hostel and academic reports).

Education

High School Diploma -

Langa High School
Cape Town South Africa
04.2001 -

Skills

Meeting Coordination

Supply Replenishment

Workflow Coordination

Telephone reception

Communication Verbal

Problem Solving

Attention to detail

Time Managemnet

Timeline

Administration Assistant

Cape Peninsula University Of Technology
01.2024 - Current

Administrative Assistant

Cape Peninsula University Of Technology
01.2023 - 12.2023

Administration Assistant

Schoeman Law
09.2021 - 08.2022

Administrative Assistant (Registration Period)

Cape Peninsula University Of Technology
01.2021 - 05.2021

Administrative Assistant/HELPDESK

Cape Peninsula University Of Technology
01.2020 - 06.2020

High School Diploma -

Langa High School
04.2001 -
Nomvula KasanaAdministration Assistant (Helpdesk)