NOMVELO SIPHOKAZI NXUMALO
DURBAN
Summary
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consultant
Nedbank
Umhlanga
04.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Adhere to daily schedules to ensure that targets are me.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly, ensure client is fully authenticated and has passed authentication before proceeding to confirm personal information.
- Understand the nature of the client's query by reiterating the key points raised by the client.
Administrator
IThala
Durban
05.2018 - 04.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality (especially in processing payments)
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files liasing with Metrofile to ensure safe keeping of old files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Controlling and distributing obsolete securities
- Validating loan application and opening of client files
- Lodge documents with security administration
- Paying out loans – verify details as on invoice and appropriations before approval by delegated authority.
Cashier
Woolworths
Galleria Mall (Durban)
03.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Receptionist Administrator
Legal Aid SA
Durban
06.2016 - 12.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
Education
National Diploma - OFFICE MANAGEMENT AND TECHNOLOGY
Mangosuthu University of Technology
12.2016
National Senior Certificate - IsiZulu Home Language, English First Additional Language, Mathematics, Life Orientation, Accounting, Business Studies, Consumer Studies
12.2013
Skills
- Client rapport
- Assessments
- Sell services
- Reports and documentation
- Multitasking Abilities
- Customer Relationship Management
- Problem-solving abilities
Countryofbirth
SOUTH AFRICA
Certification
Driving Licence, 02/960708120008, DURBAN METRO POLICE, 05/29/24
Personal Information
- ID Number: 9607081200084
- Citizenship: S.A. CITIZEN
- Date of Birth: 07/08/96
Timeline
Consultant
Nedbank
04.2021 - Current
Administrator
IThala
05.2018 - 04.2020
Cashier
Woolworths
03.2017 - 04.2018
Receptionist Administrator
Legal Aid SA
06.2016 - 12.2016
National Diploma - OFFICE MANAGEMENT AND TECHNOLOGY
Mangosuthu University of Technology