NOMVELISO MNYAIZA
Johannesburg
Summary
Highly innovative, resourceful, and transformation-minded individual with extensive experience in counseling and exceptional interpersonal skills. Demonstrates an aptitude for high-quality research and report writing, as well as excellent communication and analytical abilities. Highly experienced in community work, collaborating with diverse stakeholders in urban and rural areas. Efficiently works both independently and as a valuable team member.
Overview
8
8
years of professional experience
Work History
EAP Clinician
ICAS South Africa
4 2022 - Current
- Provide telephonic counselling services to employees seeking counselling services
- Provide grief and bereavement support and supportive counselling to employees
- Providing telephonic trauma counselling and managing support system
- Intake assessments for suicide risk, substance abuse, and safety risk cases, managing and referrer client who are high risk for face to face counselling
- Assist employees with rehabilitation admission processes and liaising with rehabilitations centre
- Providing additional resources and psycho-educations to employees
- Refer employees who present clinical symptoms for various mental disorders for diagnosis such anxiety, depression, schizophrenia and bipolar disorders
- Providing training and on boarding new EAP clinicians on the confidential data management system
- Inducting and training new EAP clinicians on various counselling protocol and referral processing
- Providing technical support and training NEW EAP clinicians on Live chat processing and counselling.
Intern registered counsellor
Department of Labour
03.2022 - 03.2022
- Providing and implementing employment counselling services
- Assisted with capturing ESS forms of job seekers on the ESS database System
- Assisted and guiding job seekers on how to complete ESS forms, prepare curriculum vitae
- Engaging on community engagement programs and prepared unemployed youth for potential opportunities.
National Rapid Test – Continuous Quality Improvement Coordinator
TB HIV Care
03.2020 - 09.2021
- Facilitate induction sessions for all the new employees, as well as skills audits and development of training plans
- Serve as an assessor for the national HIV tester certification programme, via NHLS (National Health Laboratory Services)
- Provide technical and facilitative supportive to all HIV rapid testing teams across the organisation
- Coordinate internal SPI-RT assessments (stepwise process for quality improvement of HIV rapid testing process) as well as attend external SPI-RT assessments and meetings (external stakeholder engagement)
- Facilitate implementation of corrective action resulting from SPI-RT assessments (closing of gaps)
- Develop and review SOPs (standardised operating procedures) relating to RT-CQI activities
- Communicate changes in HIV rapid testing guidelines, protocols and SOPs to all relevant employees
- Support development of standardised training materials for HIV rapid testing teams
- Development and management of a database of RT-CQI and HIV rapid testing trainings and competency activities
- Coordinate submission of HIV rapid testing QC and PT reporting across the organisation, using an online tracking system to monitor the processes
- Liaise with NHLS to ensure compliance with HIV rapid testing PT scheme activities
- Manage the PT scheme budget and costing across the organisation, including facilitation of payments.
Counsellor Mentor
TB HIV Care
06.2018 - 02.2020
- Provide supportive counselling services to HAST counsellors through one-on-one sessions and group debriefing sessions
- Confidential management of individual case records
- Provide coaching, trainings, and assessments to all HAST counsellors, to promote personal and career growth through intervention plans
- Provide mediation support and conflict management amongst HAST counsellors and their line managers
- Assist employees with processing when injured and work and provide support
- Coordinate employment counselling services
- Provide adherence counselling and education to clients resisting ART as referred by outreach teams
- Capacitate HAST counsellors on quality assurance requirement within the district, and monitor compliance
- Monitor competency requirements for all HAST counsellors through skills audits and report to regional manager
- Review client consent forms for accuracy and completeness and ensuring informed consents are signed, in collaboration with the M&E department
- Establish good working relationships and network with all stakeholders within the district for referral purposes and providing feedback reports.
HAST Counsellor
TB HIV Care Association
02.2017 - 05.2018
- Provide clients with HIV pre- and post-test counselling, ensuring their emotionally preparedness for HIV rapid testing
- Provide HIV rapid testing to consenting clients
- Refer HIV-positive clients to related services
- Provide adherence counselling to clients diagnosed with HIV and supportive counselling
- Conduct risks assessment for GBV (Gender-based violence to prepare client for disclosure)
- Provide clients with education on HIV, STI and TB, as well as risk reduction methods.
Education
Bachelor of Psychology -
Walter Sisulu University
National Senior Certificate - undefined
Zingisa Comprehensive High School
Skills
Therapeutic Techniques
Team Collaboration
Patient Assessments
Clinical Documentation
Records Management
Multidisciplinary Approach
Critical Thinking
Effective Communication
Microsoft Office
Problem-solving abilities
Adaptability and Flexibility
Multitasking Abilities
Affiliations
Registration: PRC0028525 | HPCSA
Driverlicense
Code 10 (C1)
Attributescompetencies
- Counselling and good interpersonal skill
- Excellent communication and attentive
- Work well under pressure
- Planning, organizing and coordinating
- Research and presentation skills
- Self-motivated and team player
- Confidential management of information
- Interpersonal skills
- Professionalism and non-judgmental
- Administrative skills
- Highly motivated and reliable
- Strong analytical and problem-solving skills
- Report writing skills and deadline driven
- Able to relate easily and effectively with managers, clients and colleagues
- Collaboration with multi-disciplinary professionals
- Stakeholder engagement and partnership
- Proficient in Microsoft Office
- Batho Pele Principles
- Knowledge of Mental Health Care Act
- Knowledge of Employment Service Act
- Employment Equity Act
- Child Care Act
- Compensation for Occupational Injuries and Disease Act
- Basic condition of employment Act
- Labour Relations Act
Professional Development
- HIV National Tester Certification Programme Assessor
- Peer Assisted Learning Leadership Certificate
- Continuous Professional Development Certificates in Mental Health Related Illnesses
- RTCQI competency certificate
Languages
English
Xhosa
Zulu
References
- Ms. S. Abrahamse, TBHIV Care, Quality assurance and improvement manager, 083 396 4010
- Mr. S. Prusente, TB HIV Care, Programme director, 082 382 7462
- Ms. X. Khathom, ICAS South Africa, Managerial Specialist, 0723017743
Timeline
Intern registered counsellor
Department of Labour
03.2022 - 03.2022
National Rapid Test – Continuous Quality Improvement Coordinator
TB HIV Care
03.2020 - 09.2021
Counsellor Mentor
TB HIV Care
06.2018 - 02.2020
HAST Counsellor
TB HIV Care Association
02.2017 - 05.2018
EAP Clinician
ICAS South Africa
4 2022 - Current
Bachelor of Psychology -
Walter Sisulu University
National Senior Certificate - undefined
Zingisa Comprehensive High School