Nomusa Precious Mzobe
Administration
Tongaat, Durban,KwaZulu Natal
Summary
I am an innovative team player with extensive reception, administrative, supervisory and customer service experience. I have solid experience in implementing office and HR policies and procedures and in-depth working knowledge of relevant computer applications, as well as well-developed administrative competencies including secretarial skills, calendar management and basic budget and expense management. I have a C1 Drivers licence with driving experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
Work History
Regional Administrator
MTN Mobile Money
Durban
08.2021 - 11.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed company schedule to coordinate calendar and arrange travel.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Secretary
SD Moloi & Associates
Durban
11.2019 - 03.2021
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information to customers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Student Administrative Assistant
University Of South Africa
Durban
01.2017 - 03.2018
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Ordered and stocked office supplies to maintain available resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Human Resources Assistant
Centre For The Aids Programme In South Africa
Durban
11.2018 - 01.2019
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Compiled employee records from individual departments to maintain central files.
- Conducted exit interviews with terminated employees.
Clinic Clerk
Prime Cure Clinic, Smith Street
Durban
05.2012 - 08.2014
- Industry: Health
- Capturing patient records on the Clinic’s system
- Attending to the confirmation of benefits and membership status with the relevant medical aid schemes
- Setting up appointments with specialist / hospitals and obtaining authorization numbers when needed
- Maintenance of records and filing
- Receiving and capturing payments on the Clinic’s system
- Management of accurate billing records within required time frames
- Liaising with medical aid schemes in respect of claims
- Managing credit control and ensured effective and efficient age analysis.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Post Office Clerk
Tongaat Post Office
Durban
04.2006 - 12.2007
- Customer Service
- Processed grant payments on Cash Paymaster Services (old age pensions , child grant, disability grant etc
- Assisted the public with opening Post bank accounts and processing grant pay outs
- Processed letters, parcels, offering advise on suitable services in line with customer
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Customer Service Cashier
Woolworths Tongaat & Lifestyle Balito
Durban
01.2003 - 12.2004
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Education
Diploma - Human Resources Management
University of South Africa
Durban 01.2006 - 01.2016
Post Graduate Certificate - Education Administration
University of South Africa
Durban 01.2017 - 12.2019
Short Learning Course - Computer Literacy
Durban Computer College
Durban 01.2009 - 04.2009
Skills
Core SkillsAdministrative operationsClient relationshipsRecords managementReports productionDocument controlStaff development and trainingDiary managementFinancial managementCompetenciesAdept in technology – proficient user of the Microsoft OfficeSuite
Stock management
Medical terminology knowledge
Stock management
Creative problem solving
POS systems expert
Report preparation
Complaint resolution
Administrative support
Recordkeeping strengths
REFERRENDES
Sicelo Dlamini (MTN Senior Manager) - 083 214 6841
Mr SD Moloi MD (SD Moloi &Attorneys) - 082 382 5944
Pamela Job (HR Officer) - 031 260 4555
Sibusiso Sibiya (UNISA) - 061 587 7060
Eddie Perumal ( Post Master) - 032 355 1719
Timeline
Regional Administrator
MTN Mobile Money
08.2021 - 11.2023
Secretary
SD Moloi & Associates
11.2019 - 03.2021
Human Resources Assistant
Centre For The Aids Programme In South Africa
11.2018 - 01.2019
Post Graduate Certificate - Education Administration
University of South Africa
01.2017 - 12.2019
Student Administrative Assistant
University Of South Africa
01.2017 - 03.2018
Clinic Clerk
Prime Cure Clinic, Smith Street
05.2012 - 08.2014
Short Learning Course - Computer Literacy
Durban Computer College
01.2009 - 04.2009
Post Office Clerk
Tongaat Post Office
04.2006 - 12.2007
Diploma - Human Resources Management
University of South Africa
01.2006 - 01.2016
Customer Service Cashier
Woolworths Tongaat & Lifestyle Balito
01.2003 - 12.2004