Nomusa Precious Mzobe
Administration
Tongaat, Durban,KwaZulu Natal
Summary
I am an innovative team player with extensive reception, administrative, supervisory and customer service experience. I have solid experience in implementing office and HR policies and procedures and in-depth working knowledge of relevant computer applications, as well as well-developed administrative competencies including secretarial skills, calendar management and basic budget and expense management. I have a C1 Drivers licence with driving experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
Work History
Regional Administrator
MTN Mobile Money
Durban
08.2021 - 11.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed company schedule to coordinate calendar and arrange travel.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Secretary
SD Moloi & Associates
Durban
11.2019 - 03.2021
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information to customers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Student Administrative Assistant
University Of South Africa
Durban
01.2017 - 03.2018
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Ordered and stocked office supplies to maintain available resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Human Resources Assistant
Centre For The Aids Programme In South Africa
Durban
11.2018 - 01.2019
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Compiled employee records from individual departments to maintain central files.
- Conducted exit interviews with terminated employees.
Clinic Clerk
Prime Cure Clinic, Smith Street
Durban
05.2012 - 08.2014
- Industry: Health
- Capturing patient records on the Clinic’s system
- Attending to the confirmation of benefits and membership status with the relevant medical aid schemes
- Setting up appointments with specialist / hospitals and obtaining authorization numbers when needed
- Maintenance of records and filing
- Receiving and capturing payments on the Clinic’s system
- Management of accurate billing records within required time frames
- Liaising with medical aid schemes in respect of claims
- Managing credit control and ensured effective and efficient age analysis.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Post Office Clerk
Tongaat Post Office
Durban
04.2006 - 12.2007
- Customer Service
- Processed grant payments on Cash Paymaster Services (old age pensions , child grant, disability grant etc
- Assisted the public with opening Post bank accounts and processing grant pay outs
- Processed letters, parcels, offering advise on suitable services in line with customer
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Customer Service Cashier
Woolworths Tongaat & Lifestyle Balito
Durban
01.2003 - 12.2004
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Education
Diploma - Human Resources Management
University of South Africa
Durban 01.2006 - 01.2016
Post Graduate Certificate - Education Administration
University of South Africa
Durban 01.2017 - 12.2019
Short Learning Course - Computer Literacy
Durban Computer College
Durban 01.2009 - 04.2009
Skills
Core Skillsundefined
REFERRENDES
Sicelo Dlamini (MTN Senior Manager) - 083 214 6841
Mr SD Moloi MD (SD Moloi &Attorneys) - 082 382 5944
Pamela Job (HR Officer) - 031 260 4555
Sibusiso Sibiya (UNISA) - 061 587 7060
Eddie Perumal ( Post Master) - 032 355 1719
Timeline
Regional Administrator
MTN Mobile Money
08.2021 - 11.2023
Secretary
SD Moloi & Associates
11.2019 - 03.2021
Human Resources Assistant
Centre For The Aids Programme In South Africa
11.2018 - 01.2019
Post Graduate Certificate - Education Administration
University of South Africa
01.2017 - 12.2019
Student Administrative Assistant
University Of South Africa
01.2017 - 03.2018
Clinic Clerk
Prime Cure Clinic, Smith Street
05.2012 - 08.2014
Short Learning Course - Computer Literacy
Durban Computer College
01.2009 - 04.2009
Post Office Clerk
Tongaat Post Office
04.2006 - 12.2007
Diploma - Human Resources Management
University of South Africa
01.2006 - 01.2016
Customer Service Cashier
Woolworths Tongaat & Lifestyle Balito
01.2003 - 12.2004
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