Nomusa Sibanda
Roodepoort
Summary
Dynamic and reliable professional with a proven track record at Jamela Resources Consulting, enhancing client satisfaction through exceptional customer service and effective time management. Skilled in cash handling and team collaboration, I consistently foster positive environments and streamline operations, contributing to increased productivity and client loyalty.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining aclean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Strubensvalley Spar
01.2017 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to optimize store productivity during peak hours.
Cleaning and Maintenance
Miss Bronwyn Noble
01.2014 - 11.2016
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained a clean, organized environment to support child well-being and learning.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed efficient cleaning schedules, optimizing workflow and resource allocation.
- Implemented eco-friendly cleaning practices, enhancing sustainability efforts.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met my employer's specific preferences, leading to higher levels of satisfaction.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated electronic backpack vacuums and floor sweepers.
Receptionist Administrator
Jamela Resources Consulting
01.2013 - 02.2014
- Managed front desk operations, ensuring seamless visitor experience and efficient call handling.
- Coordinated scheduling for meetings, optimizing use of resources and time for staff.
- Implemented office procedures that enhanced workflow efficiency and reduced administrative delays.
- Developed training materials for new receptionists, fostering quicker onboarding and consistency in service delivery.
- Maintained accurate records and databases, ensuring compliance with company standards and regulations.
- Assisted in inventory management, tracking office supplies to prevent shortages and streamline procurement processes.
- Collaborated with cross-functional teams to support project initiatives, enhancing communication across departments.
- Led initiatives to improve customer service protocols, significantly enhancing client satisfaction ratings.
- Completed bi-weekly payroll for 15 employees.
Receptionist Administrator
City Town College
02.2011 - 06.2012
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Education
Some College (No Degree) - Office Administration
Vine College
Pretoria01-2010
Skills
- Enhancing client satisfaction
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Achieved 80% of sales quote.
- Completed Till operations training program.
- Promoted to Supervisor after only 4years for exceptional performance.
- Supervised team of 5 cashiers.
- Managed Training Plans and platform for the Team
Certification
College: Business Environment Services (BES- Topaz) (2005)
Course: Certificate In Secretarial studies
College: Sky Limit College
Course: Certificate in Till Operation
Languages
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
Tswana
Upper intermediate (B2)
Ndebele
Bilingual or Proficient (C2)
Timeline
Cashier
Strubensvalley Spar
01.2017 - Current
Cleaning and Maintenance
Miss Bronwyn Noble
01.2014 - 11.2016
Receptionist Administrator
Jamela Resources Consulting
01.2013 - 02.2014
Receptionist Administrator
City Town College
02.2011 - 06.2012
Some College (No Degree) - Office Administration
Vine College