Nomusa Shongwe

Nedbank Limited

07.2013 - Current

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Capture payouts on NBB HUB , Clearing of all outstanding items daily on Suspense accounts to prevent any loss and the reporting of any potential fraud, HPI,DCWC on LSI,MTL New Draw-ups ,Closure,Letters,Capital & Interest, Invoicing on EPIC , Statements and Managing daily volume on BI Portal.
Computerized office activities, maintained customer communications, and tracked records through delivery.
Consistently ensured work completed to plan; progress reviewed and corrective action taken.
Complied with risk standards; monitored and corrective action taken.
Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
FICA Verification ( Verification of clients documents ).
Manage operational risk by following appropriate process.
Manage client expectations by clearly explaining process and timelines.
Build a trusting relationship with clients ( Service Managers ) by responding to queries and requests promptly after getting Emails from Escalation Box(Email).