Nomusa Nkala
Graduate
Soweto Braamfitcherville Phase 2
Summary
To enhance my professional skills, capabilities and knowledge in an organization, which recognizes the value of hard, work and trust me with responsibilities.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Funeral Claims System Operator (Trainee)
Standard Bank
06.2024 - Current
- Statistical Analysis: Use AWS systems to conduct daily statistical analysis, tracking metrics such as: Total calls received
- Real-Time Monitoring: Utilize AWS to check agent statuses, including those on break or teatime
- Data Management: Consolidate and analyze data using Excel spreadsheets for reporting purposes
- Agent Adherence: Manage agent schedules, including tea and lunch breaks, through the Calabrio system under SBIS
- Bot Monitoring: Oversee bot operations for claim registration, ensuring accuracy and efficiency
- Data Consolidation: Use Excel and PowerShell to consolidate claims data into a single file for easier management
- Process Automation: Utilize Nintex Kryon Studio and Sapphire to automate processes and streamline workflows
- Tool Mastery: Gained proficiency in key business analysis tools and software, such as Excel, Power BI, or SQL, to support data analysis and reporting
- Adaptability and Learning: Demonstrated a commitment to continuous learning by staying updated on industry trends and best practices in business analysis
Education Assistant
Department of Education
03.2023 - 09.2023
- Classroom Support: Assisting the teacher with classroom management, helping to maintain a positive learning environment
- Instructional Assistance: Aiding in the delivery of lessons, providing one-on-one or small group support to students who need additional help
- Preparation of Materials: Preparing instructional materials, organizing resources, and setting up activities to facilitate smooth lesson delivery
- Student Supervision: Monitoring students during activities, recess, and transitions, ensuring their safety and engagement
Cashier
Aheers Supermarket
03.2022 - 01.2023
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Customer Service Excellence: Building positive relationships with customers, resulting in high satisfaction and repeat business
- Problem-Solving Skills: Effectively resolving customer complaints and issues, showcasing your ability to handle pressure and think critically
- Technology Proficiency: Gaining experience with point-of-sale (POS) systems and other retail technology, enhancing your technical skills
Education
Business Analysis NQF Level 6 - Business Analysis
BANKSETA
Johannesburg, South Africa 01.2024 -
Advanced Diploma in Business Administration - Research Methodology and Business Administration
Durban University of Technology
02.2021 - 11.2021
National Diploma in Business Administration - Business Administration and Financial Management
Durban University of Technology
01.2016 - 11.2019
National Senior Certificate Grade 12/Matric - undefined
Our Lady of The Rosary Secondary School
01.2011 - 12.2015
Skills
- Strong problem-solving and critical,thinking abilities
- Excellent written and verbal communication skills for reporting
- Effective team player with experience in collaborative environments
- High ethical standards, with a focus on transparency and integrity
- Strong time management and organizational skills to meet deadline
- Microsoft word, Excel and PowerPoint
- Quick learner with the ability to adapt to new tools, concepts, and environments
- Skilled in building professional relationships
- Open to feedback and committed to continuous professional growth
- Skilled in data analysis using tools such as Excel
Personal Information
- ID Number: 9505240718089
- Ethnicity: African
- Date of Birth: 05/24/1995
- Gender: Female
- Nationality: South African
- Driving License: Code C1
References
Name: Mr T Mashaba
Company name: Standard Bank
Position: Mentor (Team Leader)
Contact number: 0736423174
Name: Mrs XE Mgoza
Company name:Mhlumba Primary School
Position: Mentor
Contact Number: 0711681509
Name: Mr S Ngubane
Company name: Aheers Supermarket
Position: Front Supervisor
Contact: 0334131156
Timeline
Funeral Claims System Operator (Trainee)
Standard Bank
06.2024 - Current
Business Analysis NQF Level 6 - Business Analysis
BANKSETA
01.2024 -
Education Assistant
Department of Education
03.2023 - 09.2023
Cashier
Aheers Supermarket
03.2022 - 01.2023
Advanced Diploma in Business Administration - Research Methodology and Business Administration
Durban University of Technology
02.2021 - 11.2021
National Diploma in Business Administration - Business Administration and Financial Management
Durban University of Technology
01.2016 - 11.2019
National Senior Certificate Grade 12/Matric - undefined
Our Lady of The Rosary Secondary School
01.2011 - 12.2015
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