Nomthandazo Patience Xulu

Sales Consultant | MiWay Insurance

- Contacted 80+ warm inbound leads daily via phone & SMS within 5 minutes of inquiry to maximize booking rate

- Qualified prospects on need, budget, and timeline for short-term insurance and booked qualified consultations

- Conducted needs analysis and presented policy benefits, overcoming objections around price and competitor cover

- Followed up on no-answers and no-shows via structured phone/SMS cadence, improving show-up rate by 30%.

- Maintained 100% accurate CRM records, tracked KPIs (dials, contacts, bookings, closes) and consistently exceeded sales targets

- Built instant rapport with clients to establish trust for high-consideration purchases

Customer Service Sales Agent | Cartrack

- Converted inbound service and complaint calls into sales opportunities, promoting tracking subscriptions and upsells to achieve monthly sales targets

- Qualified warm leads via phone, assessed needs for vehicle tracking, and booked appointments for installations / closings

- Executed timely follow-up via phone, SMS, and email within SLA, enhancing customer retention and increasing appointment show-up rate

- Explained device features and pricing in a consultative way to overcome price objections and secure buy-in

- Processed new sales orders and maintained accurate CRM records, fostering repeat business and generating referrals

- Remained calm and professional under pressure, turning dissatisfied customers into loyal, paying clients