Nomthandazo Sibiya

• Consistently exceeds the Spa defined targets and other key performance indicators, by developing forward strategies and driving a guest and teammate centric experience culture
• Reduces friction points and avoiding negative experiences
• Actively uses Princess Medallion Class technology to deliver superior guest experiences, drive engagement and revenue
• Consistently delivers exceptional service in accordance to the Spa Service Promise and Company's Service Excellence program & philosophy
• Provides a high level of service that meets or exceeds guest satisfaction and listens to guest concerns with empathy and always demonstrates genuine Interest, promptly responds to resolve guest requests and concerns and takes appropriate follow up actions

Initiates engaging conversations with guests and listens to guest concerns with empathy demonstrating genuine interest, anticipates guest's needs and concerns and takes appropriate follow up actions

• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Stayed informed about industry trends, attending trade shows and professional development events to enhance expertise continually.
• Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
• Participated in inventory audits, ensuring accurate records of stock levels for efficient ordering processes.
• Offered mini-makeovers or skincare demonstrations within the store to attract new clientele interested in trying out products before purchasing.
• Created effective displays to sell seasonal and promotional products.
• Sold products and related merchandise according to customer service techniques and professional selling skills.
• Trained new employees in company procedures, product knowledge, and sales techniques for consistent quality service.
• Developed tailored skincare regimens for clients based on individual needs, resulting in improved skin health and appearance.
• Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Monitored current trends to understand fashions and better serve customer needs.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Drove business growth by participating in local community events, creating brand awareness for the salon while attracting potential new clients through engaging promotions and demonstrations.
• Coordinated client appointments efficiently while managing multiple schedules simultaneously without compromising service quality or punctuality rates.

• Enhanced client satisfaction by providing customized facial treatments based on individual skin requirements.
• Collaborated with salon management to develop marketing initiatives for attracting new clients while retaining existing ones.
• Fostered professional growth by actively participating in staff meetings, sharing insights on best practices, challenges faced during work, and potential solutions.
• Maintained detailed records of client preferences, allergies, and treatment histories to ensure personalized care during each visit.
• Received positive feedback from clients for consistently delivering high-quality treatments and outstanding service.
• Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
• Enhanced overall spa ambiance by contributing to the creation of visually appealing displays promoting services and products offered at the facility.