Nomthandazo Mthombeni

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Maintained confidentiality of information regarding clients, advisors and company.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning documents.
• Routed incoming calls on switchboard to relevant personnel without delay.
• Delivered administrative support to office staff, promoting excellence in office operations.
• Recruited and interviewed over 100 people to join sales team
• Assisted with onboarding new salespersons and securing paperwork completion.
• Managing office maintenance and cleaning staff.
• Responded to over 10 inquiries from callers seeking information on weekly basis
• Handled incoming and outgoing package deliveries
• Collected and distributed messages to sales team and manager to support open communication and high customer service.
• Identified issues, analyzed information and provided solutions to problems.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Restocked office supplies and submitted purchase orders to maintain stock levels.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Collected over 20 payments, processed transactions and updated relevant records daily

• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.
• Contributed to increased sales by promoting store loyalty programs and special offers to customers during checkout.