Summary
Overview
Work History
Education
Skills
Timeline
Barista

Nomthandazo Mokoena

Roodepoort

Summary

Dynamic barista with exceptional customer service skills honed at Starbucks SA, adept at operating POS systems and crafting personalized beverages. Recognized for maintaining a pristine workspace and fostering customer loyalty through active listening and effective complaint resolution. Committed to enhancing customer experiences and driving sales through quality beverage preparation.

Overview

1
1
year of professional experience
1
1
Language

Work History

Barista

Starbucks SA
11.2024 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Diploma In Educare - Educare

South West Gauteng College
Roodepoort, Horizon View

National Seniors Certificate - High School

Tiisetsang High School
Free State , Bethlehem

Skills

POS systems

Timeline

Barista

Starbucks SA
11.2024 - Current

Diploma In Educare - Educare

South West Gauteng College

National Seniors Certificate - High School

Tiisetsang High School

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Nomthandazo Mokoena