Nomthandazo Mokoena
Roodepoort
Summary
Dynamic barista with exceptional customer service skills honed at Starbucks SA, adept at operating POS systems and crafting personalized beverages. Recognized for maintaining a pristine workspace and fostering customer loyalty through active listening and effective complaint resolution. Committed to enhancing customer experiences and driving sales through quality beverage preparation.
Overview
1
1
year of professional experience
1
1
Language
Work History
Barista
Starbucks SA
11.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Diploma In Educare - Educare
South West Gauteng College
Roodepoort, Horizon ViewNational Seniors Certificate - High School
Tiisetsang High School
Free State , Bethlehem Skills
POS systems
Cleanliness
Active listener
Exceptional customer service
Opening and closing duties
Beverage preparation
Timeline
Barista
Starbucks SA
11.2024 - Current
Diploma In Educare - Educare
South West Gauteng College
National Seniors Certificate - High School
Tiisetsang High School