Nomthandazo Kumalo
Virtual Assistant
Johnnesburg,Gauteng
Summary
Dynamic and results-oriented professional with proven expertise in communication and time management. At Nandos, I spearheaded the creation of a centralized project management, Time management, enhancing office efficiency and streamlining administrative processes. Excelled as a Customer Service Representative at Mabungela Contact Centre, significantly reducing call handling time while maintaining high customer satisfaction. Skilled in computer literacy and problem-solving, I consistently exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Administration Trainee
Nandos
09.2023 - 08.2024
- Streamlined communication within the office by creating a centralized digital platform for sharing updates, announcements, and important documents.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Displayed knowledge of priorities and mission statements to recommend improvements to policy and procedures related to budget and administrative operations.
- Conducted regular audits of office processes and systems, identifying areas for improvement and implementing necessary changes.
Customer Service Representative
Mabungela Contact Centre
05.2022 - 09.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Alx Virtual Assistant Graduate - Virtual Assistant
ALX Academy
Remotely 10.2024
Matric - Matric
Emadwaleni Secondary School
Soweto Johnesburg 12.2020
Skills
Time management
Communication
Attention to detail
Problem solving
Computer literacy
Email management
Research skills
Timeline
Administration Trainee
Nandos
09.2023 - 08.2024
Customer Service Representative
Mabungela Contact Centre
05.2022 - 09.2023
Alx Virtual Assistant Graduate - Virtual Assistant
ALX Academy
Matric - Matric
Emadwaleni Secondary School
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