Nomthandazo Khutsoane
Customer Service Consultant
Meyerton,Gauteng
Summary
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Call Center - Sales
TeleDirect
07.2015 - 12.2017
- Managed large amounts of inbound and outbound calls in a timely manner
- Placed outbound calls to customers to promote new products and services
- Maintained a courteous and friendly disposition when interacting with customers irrespective of their temperament
- Answered incoming calls from prospective customers
- Used scripted to provide information about product's features, prices etc
- And present their benefits
- Asked pertinent questions to understand the customer's requirements
- Persuaded the customer to buy by demonstrating how merchandise or services meet their needs
- Recorded the customer's personal information accurately in a computer system
- Dealt with complaints or doubts to safeguard the company's reputation
- Went the "extra mile" to meet sales quota and facilitate future sales
- Kept records of calls and sales and record.
Homework Assistant
Sicelo Primary School
06.2017 - 12.2017
- Managed groups of up to 12 learners during study sessions
- Provided academic support in all subjects for all assigned students who need assistance
- Observed and track learner's progress and attendance
- Reinforced positive student behavior and study rules; maintain a positive relationship with all learners, families and staff
- Attended part-time orientation and school meetings
- Reported any problems, member incidents and concerns to teachers or principal
- Assisted students with homework assignments and school projects
- Gave learners general instruction in library skills.
Call Center Representative
Clientelé Life
05.2018 - 12.2021
- Contacting potential or existing customers to inform them about Clientelé products using scripts
- Calling clients who showed interest and cold calling to get sales
- Reaching target set monthly
- Ensuring clients understand cover and necessary information they need for their products they are taking
- Answering questions about products or the company
- Entering and updating customer information in the database
- Taking and processing orders in an accurate manner
- Handling grievances to preserve the company's reputation
- Going the "extra mile" to meet sales quota and facilitate future sales
- Keeping records of calls and sales and noting useful information.
Customer Service Representative
Clientele Life
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
National Senior Certificate - undefined
Vulanindlela Secondary School
Skills
Team player and excellent interpersonal skills
References
- Refiloe Makhobotloane, Clientelé, Manager, 073 413 0375
- Noma Khanye, Sicelo Primary School, Educator, 073 071 4063
Timeline
Customer Service Representative
Clientele Life
01.2022 - Current
Call Center Representative
Clientelé Life
05.2018 - 12.2021
Homework Assistant
Sicelo Primary School
06.2017 - 12.2017
Call Center - Sales
TeleDirect
07.2015 - 12.2017
National Senior Certificate - undefined
Vulanindlela Secondary School
Similar Profiles
Dahlia WilliamsDahlia Williams
Customer Service Representative at TeleDirectCustomer Service Representative at TeleDirect
Audrey TaylorAudrey Taylor
Customer Service Representative at TeleDirectCustomer Service Representative at TeleDirect
Miyah JonesMiyah Jones
Customer Service Representative at TeleDirectCustomer Service Representative at TeleDirect