Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nomthandazo Hlongwane

Customer Support VA
Pretoria

Summary

Detail-oriented and self-motivated professional with over 3 years of experience in customer service, administrative support, and virtual tutoring. Skilled in data entry, CRM systems, and digital communication tools. Reliable, tech-savvy, and committed to providing accurate, timely support. Currently completing a Virtual Assistant training program with ALX, focusing on digital operations and productivity. Successfully handled remote customer support and data entry tasks with 99% on-time completion

Overview

6
6
years of professional experience

Work History

ESL Tutor

Preply
04.2023 - Current
  • Managed all admin tasks independently, including lesson scheduling, student progress tracking, and materials preparation.
  • Delivered over 5000 hours of customized English lessons to students from 10+ countries, helping many improve by at least one CEFR level (e.g., A2 to B1).
  • Maintained a 5-star rating through consistent student satisfaction, clear communication, and tailored lesson planning.

Debt Collection Agent – Call Center / BPO(Learnership)

CSS Credit Solutions Service, Onsite(Randburg)
02.2022 - 01.2023
  • Worked in a high-volume call center environment within a BPO setting, handling inbound and outbound customer service and collections calls.
  • Gained hands-on experience with CRM systems and call center software.
  • Contacted clients regarding overdue accounts, negotiated payment arrangements, and followed company protocols.
  • Completed a 12-month learnership in debt collection and customer service.
  • Negotiated payment plans that recovered over R200,000 in outstanding balances within the year.

Horse Racing Admin Clerk

Playbet Gambling, Malvern
06.2019 - 11.2020
  • Managed daily administrative tasks related to horse racing operations, including data entry, ticket processing, and updating race schedules.
  • Provided betting information and support to customers in person and over the phone.
  • Maintained accurate records of race results and transactions.
  • Ensured compliance with racing regulations and helped streamline admin procedures, saving the team approximately 3 hours weekly in manual data entry.

Education

Higher Certificate -

Barnato Park High School
01.2014

Virtual Assistant Course - undefined

ALX Africa

120-Hour TEFL Certificate - undefined

TEFL Universal
01.2023

Office Skills & Administration Certificate - undefined

Believers’ Care Society
01.2021

Skills

  • Virtual Assistance & Admin: Calendar/email management, scheduling, data entry, office support, accuracy

  • Customer Service: Call center (onsite and remotely) & BPO experience, professional communication, conflict resolution

  • Digital Tools: Google Workspace, Microsoft Office, Trello, Slack, Zoom, Canva (basic), CRM systems, Microsoft Excel

  • Teaching & Language: ESL tutoring, lesson planning, clear written and verbal English

  • Soft Skills: Time management, attention to detail, fast learner, adaptability, organization

  • Home-Office Setup: Dedicated workspace, stable internet, personal PC

Timeline

ESL Tutor

Preply
04.2023 - Current

Debt Collection Agent – Call Center / BPO(Learnership)

CSS Credit Solutions Service, Onsite(Randburg)
02.2022 - 01.2023

Horse Racing Admin Clerk

Playbet Gambling, Malvern
06.2019 - 11.2020

Virtual Assistant Course - undefined

ALX Africa

120-Hour TEFL Certificate - undefined

TEFL Universal

Office Skills & Administration Certificate - undefined

Believers’ Care Society

Higher Certificate -

Barnato Park High School

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Nomthandazo HlongwaneCustomer Support VA