Nomtha Mnweba
Cape Town
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure -level any position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Customer Care Consultant
Wonderbag-Job Crystal
01.2022 - Current
- Communication and marketing skills to act as the contact point between internal team members and clients
- Client relationship management skills to Professional communication with customers and maintain a high level of customer satisfaction
- Budgeting and bookkeeping and planning skills and knowledge of associated computer software Quality assurance skills to maintain company quality standards of products and services
- Time Management and prioritization skills to ensure efficient functioning of schedules and office system systems I am currently using at work
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Outbound Call Centre Agent
HOMECHOICE / FINCHOICE PTY LTD
06.2021 - 12.2021
- Resolved problems, improved operations and provided exceptional service
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered services to customer locations within specific timeframes
Financial Advisor
Sanlamsky Broker Division
04.2020 - 05.2021
- Discussed financial options with clients and provided informed suggestions.
- Networked to identify potential new clients and expand geographic territories.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
Outbound call Centre agent
RCS
08.2019 - 03.2020
- selling cash acc , loans on line and credit cards
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
Outbound call Centre agent
Woolworths Financial services
10.2016 - 09.2019
- Loans taget 4 sales daily
- Evaluating Creditworthiness. In addition to reviewing loan applications, loan agents must also evaluate potential borrowers' creditworthiness.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Implemented upselling techniques to increase revenue and move product.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Utilized sales techniques to build customer interest and close sales.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Maxlaw credit legalLegal outbound sales agent
Cancellation of Debt Review
09.2014 - 09.2016
- Assessment For Debt Review Credit Assessment Admin Rescission Removal of Judgment Target_60 sales monthly Daily Target_3
Sales advisor
Metropolitan life
08.2013 - 08.2014
- Selling Funeral plan plus life cover Savings Investments Target 2 sales Daily Monthly 40 sales
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Followed up promptly with interested clients to close sales.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed sales strategies to increase sales of insurance policies.
- Researched and identified potential new markets.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Admin assistant
Moyo
01.2010 - 02.2012
- Basic admin, Booking guest Answering the phone Welcoming guest to the Restaurant
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Provided professional services and support in a dynamic work environment.
Policy administrator
Sanlam Financial services
05.2006 - 02.2009
- Target 40 cases
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Loan Consultant
Platinum Africa
07.2005 - 03.2006
- Educated customers about personal loan options, benefits and restrictions.
- Advised clients on mortgage, education and personal loans.
- Built positive relationships with customers by offering best financing and product options for personal loans.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Examined customer loan applications for loan approvals and denials.
- Generated numerous valuable leads through outbound phone calls to local consumers.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Worked with processing department to successfully submit and finalize applications for personal loans.
Cashier/
Sun International GrandWest Casino
12.1999 - 06.2005
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Education
Certificate - Advance Sectretarial
CAD TRAINING CENTRE
Cape Town01.2003
Certificate -
Natal Computer College
Cape Town01.1999
High School (matric) - Accounting,Business,Economics,Xhosa And English
Thandokhulu High School
MowbraySkills
Organization
undefinedPersonal Information
Willing To Relocate: Anywhere
Timeline
Customer Care Consultant
Wonderbag-Job Crystal
01.2022 - Current
Outbound Call Centre Agent
HOMECHOICE / FINCHOICE PTY LTD
06.2021 - 12.2021
Financial Advisor
Sanlamsky Broker Division
04.2020 - 05.2021
Outbound call Centre agent
RCS
08.2019 - 03.2020
Outbound call Centre agent
Woolworths Financial services
10.2016 - 09.2019
Maxlaw credit legalLegal outbound sales agent
Cancellation of Debt Review
09.2014 - 09.2016
Sales advisor
Metropolitan life
08.2013 - 08.2014
Admin assistant
Moyo
01.2010 - 02.2012
Policy administrator
Sanlam Financial services
05.2006 - 02.2009
Loan Consultant
Platinum Africa
07.2005 - 03.2006
Cashier/
Sun International GrandWest Casino
12.1999 - 06.2005
Certificate - Advance Sectretarial
CAD TRAINING CENTRE
Certificate -
Natal Computer College
High School (matric) - Accounting,Business,Economics,Xhosa And English
Thandokhulu High School
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