VUYOKAZI MSONGELWA
Johannesburg
Summary
Skilled debt collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Debt Collector
Pienaar Sithole & Associates
Johannesburg
05.2015 - Current
- Develop business strategies to meet client needs
- Basic and advanced customer service
- Out bound call act center
- Telephone etiquette
- Negotiation and listening skills.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Dept Collection
Credit Solution Services
Johannesburg
06.2019 - Current
- Collaborated with team members to achieve monthly targets, promoting positive work environment and boosting overall productivity.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Education
High School Diploma -
Lofentse Girls High
Soweto 01.1991 - 04.2002
Skills
Business Correspondence Writing
Dependant
2
Driver License
Code 10
Language
English, Zulu, Sotho, Xhosa
Personal Information
- ID Number: 8207120750081
- Date of Birth: 07/12/82
- Nationality: South African
- Marital Status: Single
References
- Phumla Khaeane, Team leader, 011 543 9527
- Ntombizanele Diko, Manager, 010 109 0792
- Robert Semenya , Manager 0115439527
Timeline
Dept Collection
Credit Solution Services
06.2019 - Current
Debt Collector
Pienaar Sithole & Associates
05.2015 - Current
High School Diploma -
Lofentse Girls High
01.1991 - 04.2002
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