Nomsa Thandeka Tshabalala
Hospitality Graduate
8040 Hospital View, Bethlehem, Bohlokong,Free State
Summary
Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
Certifications
4
4
years of professional experience
Work History
Work Integrated Learning
Southern Sun Waterfront
Cape Town, Western Cape
01.2021 - 06.2021
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Work Integrated Learning
Southern Sun Montecasino
Johannesburg, Gauteng
12.2016 - 06.2017
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving hospitality related issues.
Part-Time Waitressing
Macufe
Bloemfontein, Free State
10.2016 - 10.2019
Education
Diploma - Hospitality Management
Central University of Technology
BloemfonteinGrade 12 -
Bethlehem Voortrekker High School
Skills
Teamwork
Gender
Female
Certification
Wine Preliminary Wine Course
License
C01 (Code 10)
Nationality
African
References
+Southern Sun Waterfront General Manger
Mr Johann Nortje
021 409 9000
+Food and Beverage Manager
Mr Thobias Mahlangu
011 367 4367
+Front Office Manager
Mr Yonela Maqondo
061 662 3987
+Executive Chef
Chef Obakeng Moholo
051 507 3235
Timeline
Work Integrated Learning
Southern Sun Waterfront
01.2021 - 06.2021
Wine Preliminary Wine Course
05-2018
Work Integrated Learning
Southern Sun Montecasino
12.2016 - 06.2017
Part-Time Waitressing
Macufe
10.2016 - 10.2019
First AID Tertiary Level
09-2016
Grade 12 -
Bethlehem Voortrekker High School
Diploma - Hospitality Management
Central University of Technology
Similar Profiles
Bandile MncamaBandile Mncama
Porter/Front Desk Concierge at Southern Sun Sun Square City Bowl Stay Easy HotelPorter/Front Desk Concierge at Southern Sun Sun Square City Bowl Stay Easy Hotel
Sanisha PoudelSanisha Poudel
Hostess at Southern Sun Abu DhabiHostess at Southern Sun Abu Dhabi
Sameera Bibi Ebrahim ShaikSameera Bibi Ebrahim Shaik
Financial Manager at Southern SunFinancial Manager at Southern Sun