Nomsa Sithole Social Worker
Johannesburg,GP
Summary
Accomplished Social Worker with a robust background at Lyra and the Department of Health and Social Development, adept in customer relations and expert problem-solving. Proven track record in enhancing quality assurance and project management, achieving significant improvements in client satisfaction. Skilled in advanced communication and management collaboration, driving successful team outcomes.
Overview
16
16
years of professional experience
Work History
Managerial Specialiast
Lyra
11.2023 - Current
Employee Wellness Programme Telephone Counsellor
Lyra
10.2013 - 11.2023
Employee Wellness Programme Intake Worker
Metropolitan Health
10.2012 - 10.2013
Social Worker
Department Of Health And Social Development
01.2008 - 09.2012
- Implemented an integrated professional social work service to improve the social functioning of individuals, families, groups, and communities affected by various social issues
- Addressed issues such as food insecurity, illiteracy, poor health, low income levels, broken family structures, and inadequate living conditions
- Combated substance abuse and the lack of access to developmental support services
- Built resilience against contemporary social challenges using the community as a foundation for effective program planning and design
- Established connections to developmental programs aimed at pro-poor development to provide meaningful redress
- Conducted social research and planning to gather demographic data, identify trends and patterns, assess community needs, and recognize community assets for advocacy and program planning
- Provided intake services focused on gathering client information and case details to develop agreed-upon interventions addressing the issues of both primary and tertiary clients
- Designed group work to meet the common needs of clients through support, therapeutic, and educational groups
- Provided community services for advocacy, empowerment, and development to enhance community resilience, integrating professional social work methods within a multi-disciplinary approach for the holistic development of individuals, families, groups, and communities
- Offered crisis intervention for unplanned emergencies requiring immediate action, as specified by legislation such as the Disaster Management Act, Social Assistance Act, Childcare Act, and Older Persons Act
- Participated actively in policy implementation, providing professional services including knowledge and expertise for effective program implementation in line with approved CoJ policies and SOPs
- Supervised social work students and social auxiliary workers, guiding them in acceptable professional standards, ethics, and conduct
- Managed the administration of professional and confidential data as regulated.
Education
Bachelor of Arts - Social Work
University of The Witwatersrand
Johannesburg12.2007
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Computer literacy
Decision making
Time management
Networking
Communication
- Conflict Management
project management
- Analytical Thinking
- Advanced Communication
- Management collaboration
Languages
English
Bilingual or Proficient (C2)
isiZulu
Advanced (C1)
isiNdebele
Advanced (C1)
seTswana
Advanced (C1)
Professional Body Registration
South African Council for Social Service Professions Registration Number: 10-25895
References
1.Charity Maluleke CDM at Lyra
0671803433
2. Anri van Aswegen- Team Leader Lyra
0716777416
3. Takalani Thangwana- Social Work Supervisor
0824679535
Timeline
Managerial Specialiast
Lyra
11.2023 - Current
Employee Wellness Programme Telephone Counsellor
Lyra
10.2013 - 11.2023
Employee Wellness Programme Intake Worker
Metropolitan Health
10.2012 - 10.2013
Social Worker
Department Of Health And Social Development
01.2008 - 09.2012
Bachelor of Arts - Social Work
University of The Witwatersrand
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