Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Nomsa Puculwa Lucwaba

Nomsa Puculwa Lucwaba

Universal Banker
Maclear

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 8 years of related experience to a challenging position with room for advancement. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Energetic Universal banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure team leader/Universal Banker position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Universal Banker Lead

First National Bank
Maclear
07.2021 - Current
  • Front line team leader, monitoring consultants, teller's, Universal banker and platform enablers.
  • Complete Daily administration functions in the branch to mitigate risks
  • Assist with management of the branch required cash holdings and teller, ATM related cash issuing and direct Customers to electronic methods of banking and assist in utilization.
  • Produce high quality work by adhering to predifined standards and procedures and in accordance with compliance and governance standards
  • Deliver on contracted performance objectives according to set procedures and agreed service level agreements
  • Interact positively with group or teams and participate to a learning and growth culture where information is actively shared
  • Build and maintain stakeholder relationships
  • Continuously assess own performance, seek timely and clear feedback and request development where appropriate
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Platform Enabler /Migration Official

First National Bank
Maclear
10.2020 - 06.2021
  • Managing of the branch required cash holdings ie ATM cash issuing and direct customers to electronic methods of banking and assist in utilisation.
  • Ensure availability of ATMs to customers by getting them ready before peak hours
  • Educating and helping customers to utilise eChannels and migrate migrate Customers to eChannels and self service
  • Connect with our customers by living up to the brand promise.

Branch Consultant

First National Bank
East London
09.2015 - 09.2020
  • Achievement of sales and service client retention by managing the breakdown activities as listed in the sales and service operation requirements
  • Resolve Al customer queries efficiently and within agreed timelines
  • Optimiser every customer interaction to mitigate cash transactions and /or convert customer to eChannels and encourage use of digital and self service channels
  • Adhere to the TCF principles in all that I do.
  • Connect with our customers by living up to the brand promise
  • Leads identified converted into successful sales
  • Educate Customers on correct eChannels to maximize eChannels optimization opportunities identified aligned to customer needs

Education

National Higher Certificate - Accountancy

Walter Sisulu University , Potsdam
02.2008 - 11.2009
  • Internal Auditing
  • Taxation
  • Financial Accounting
  • Taxation
  • Statistics
  • Commercial Law for Accountants
  • Entrepreneurial Skills
  • Cost and Management Accounting
  • Business information systems

BTech Internal Auditing - Internal Auditing

Walter Sisulu University , Potsdam Campus
02.2012 - 11.2013
  • Internal Auditing
  • Financial Accounting
  • Financial management Accounting

National Diploma - Internal Auditing

Walter Sisulu University , Potsdam
02.2010 - 11.2010
  • Internal Auditing
  • Financial Accounting
  • Taxation
  • Statistics
  • Business information systems
  • Corporate procedures

Skills

Consumer banking

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Certification

Drivers license

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Universal Banker Lead - First National Bank
07.2021 - Current
Platform Enabler /Migration Official - First National Bank
10.2020 - 06.2021

FIAS regulatory examination

04-2018

Drivers license

10-2017
Branch Consultant - First National Bank
09.2015 - 09.2020
Walter Sisulu University - BTech Internal Auditing , Internal Auditing
02.2012 - 11.2013
Walter Sisulu University - National Diploma, Internal Auditing
02.2010 - 11.2010
Walter Sisulu University - National Higher Certificate, Accountancy
02.2008 - 11.2009
Nomsa Puculwa LucwabaUniversal Banker