Nomsa Ponah Khanye
Universal Banker
Soweto
Summary
Dynamic Universal Banker with a proven track record at Standard Bank of South Africa, specializing in financial planning and customer needs assessment. Excelled in enhancing cross-selling capabilities and resolving complex customer issues, contributing significantly to branch performance. Skilled in transaction processing and fostering positive client relationships, demonstrating a unique blend of analytical and interpersonal skills.
Developed strong skills in fast-paced financial environment, focusing on customer service and financial transactions. Consistently implemented effective solutions to enhance customer satisfaction and operational efficiency. Seeking to transition into new field where these skills can be effectively utilized.
Offering solid foundation in customer service and financial transactions, eager to learn and develop in banking environment. Brings ability to quickly grasp banking processes and utilize software systems. Ready to use and develop communication and organizational skills in prestige banker role.
Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Universal Banker
Standard Bank of South Africa
09.2015 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Education
National Banking Certificate
Cornerstone
Johannesburg02-2021
Skills
Transaction processing
Insurance products
Financial planning
Customer needs assessment
Branch operations
Portfolio management
Electronic funds transfer
Credit analysis
Loan origination
Investment strategies
Document preparation
Accomplishments
- Awarded monthly fraudstop award in 2024.
Certification
National Banking Certificate
Timeline
National Banking Certificate
02-2021
Universal Banker
Standard Bank of South Africa
09.2015 - Current
National Banking Certificate
Cornerstone
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