Nomsa Maggie Ngwenya-Mkwanazi

• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Maintained open communication with claimants to foster positive relations and provide updates on issues.
• Answered multi-line phone system, routing calls, delivering messages to staff.
• Follow up with claimants for outstanding documents
• Draft letters for claimants to different Master's Offices(Eastern Cape and Gauteng)
• Set Zoom/Teams meetings for Trustees
• Prepare AGM documents for Trustees
• Answering the switchboard
• Maintaining a clean working environment
• Filing
• Managing Flights and Accommodation bookings
• Handling all Administration duties
• Assisting in Claims duties
  

 Answering and distributing all incoming calls from the switchboard
 Handling Claimants enquiries
 Assisting in completing claims forms
 Data capturing

 Taking Stationary Orders
 Courier Liaison
 Filing

Helping Claimants to Lodge claims

Assist colleagues whenever necessary

 Handling 4 stores
 Giving Support to store managers
 Managing stock movement including stock adjustments
 Monitoring internal stock transfers(handsets) store to store
 Checking daily sales of handsets
 Checking rebates from Vodacom weekly
 Claiming manual deals(rebates) that are not paid by Vodacom
 Fixing wrong deals on Vodacom system (MorpheusII)
 Monitor internal stock transfers (handsets) store to store
 Monitoring movement of credit notes(record credit notes)
 Sorting invoices and prepairing payments for 4 stores monthly
 Monthly reconciliation of stock purchased for 4 stores and
 General admin

 Selling for all networks (VODACOM, MTN, CELLC & VIRGIN Mobile)
 Offer best customer service (in-store)
 To provide an excellent record sales
 Selling cellular phone contracts, Pre-paid and Insurance
 Compiling daily sales reports
 Data capturing
 Point of sale (Till operator)
 Compiling daily sales reports