Nomsa Kgapitlana Kganakga
Polokwane
Summary
Dynamic and dedicated professional with extensive experience in customer service at Vapers Haven. Proven track record in cash handling and relationship building, consistently enhancing customer loyalty. Recognized for exceptional time management and integrity, effectively resolving complaints and ensuring smooth operations. Committed to delivering outstanding service and fostering positive client interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Vapers Harven
Polokwane
10.2023 - Current
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers in product selection, providing excellent service.
- Trained new staff on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Shop Assistant
Vapers Haven
Polokwane
10.2023 - Current
- Assisted customers in product selection and provided exceptional service.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems.
- Supported team in visual merchandising to enhance store presentation.
Receptionist
Ramadisha Construction Company
Mankweng
03.2021 - 01.2022
- Managed front desk operations, providing excellent customer service to clients and visitors.
- Assisted in handling incoming calls, directing inquiries to appropriate departments promptly.
- Implemented procedures for visitor sign-in processes, enhancing security protocols at the reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Scheduled office meetings and client appointments for staff teams.
General Maintenance Worker
Gerson Secondary School
Ga Mothapo
01.2020 - 11.2020
- Conducted routine inspections of school facilities to identify maintenance needs.
- Operated hand and power tools for repair tasks and general upkeep.
- Assisted in maintaining cleanliness and functionality of classrooms and common areas.
- Collaborated with team members to address urgent maintenance issues effectively.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Washed walls, woodwork, and windows of offices public meeting rooms and break rooms.
Education
High School Diploma - Education And Development
Capricorn Tvet College
Polokwane 04.2018
Skills
Cash handling
Relationship building
Time management
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Customer service
Accomplishments
I accomplished the target of the shop for 3years and also builted the relationship with our customers.
Certification
Nqf level 2,3,4
Computer literacy
General worker
N4 Management Assistant
Drivers license c1
Timeline
Cashier
Vapers Harven
10.2023 - Current
Shop Assistant
Vapers Haven
10.2023 - Current
Receptionist
Ramadisha Construction Company
03.2021 - 01.2022
General Maintenance Worker
Gerson Secondary School
01.2020 - 11.2020
High School Diploma - Education And Development
Capricorn Tvet College