Hi, I’m
Nomsa Goodness Faku
Senior Sales Consultant
Johannesburg,GP
Summary
Dynamic sales professional with a proven track record at ABSA, achieving 200% of sales goals through persuasive communication and exceptional customer service. Skilled in data analysis and fostering client connections, I excel in identifying opportunities that drive revenue and enhance customer satisfaction. Committed to delivering results in fast-paced environments. Academically I am pursuing Honors in Financial Planning through Moonstone and will proceed to do Certified Financial Planner. I have both RE1 and RE5.
Overview
12
years of professional experience
1
Certification
Work History
ABSA
Retail Sales Consultant
07.2017 - 04.2025
Job overview
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Exceeded sales goals by 200% utilizing exemplary customer service skills.
- Acquired new customer accounts through persistent cold calling and exceptional service.
- Analyzed customer needs to recommend suitable services for enhanced satisfaction.
First National Bank
Sales Supervisor
03.2013 - 06.2017
Job overview
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Education
CIDA City CampusJohannesburg, South Africa
BBA from Bachelor of Business Administration Financial Man
04.2001
University Overview
- Nominated and won The Exemplar Award 2025 Market Trailblazers and Dealmakers at ABSA Retail Banking
- Top Sales Consultant Award for selling Funeral Covers and Life Covers
- Overall Top Sales Person 4 years in a row
Skills
Communicating information clearly
Persuasive communication
Enhancing professional skills
Fact documentation
Fostering client connections
Evaluating information
Identifying opportunities
Adhering to protocols
Effective communication
Data analysis
Decision-making skills
Task coordination
Generating results
Analyzing trends for insights
Capitalizing on opportunities
Exhibiting calmness under pressure
Effective initiative-taking
Optimistic thinking
Empathy in communication
Ensuring compliance with standards
Certification
Regulatory Exam 5
Timeline
Regulatory Exam 5
03-2025
Retail Sales Consultant
ABSA
07.2017 - 04.2025
Sales Supervisor
First National Bank
03.2013 - 06.2017
CIDA City Campus
BBA from Bachelor of Business Administration Financial Man
04.2001