Nomsa Goodness Faku

Senior Sales Consultant

Johannesburg,GP

Summary

Dynamic sales professional with a proven track record at ABSA, achieving 200% of sales goals through persuasive communication and exceptional customer service. Skilled in data analysis and fostering client connections, I excel in identifying opportunities that drive revenue and enhance customer satisfaction. Committed to delivering results in fast-paced environments. Academically I am pursuing Honors in Financial Planning through Moonstone and will proceed to do Certified Financial Planner. I have both RE1 and RE5.

Overview

years of professional experience

Certification

Work History

ABSA

Retail Sales Consultant

07.2017 - 04.2025

Job overview

Maximized sales revenue through personalized recommendations and upselling techniques.
Boosted customer satisfaction by providing exceptional service and product knowledge.
Exceeded sales goals by 200% utilizing exemplary customer service skills.
Acquired new customer accounts through persistent cold calling and exceptional service.
Analyzed customer needs to recommend suitable services for enhanced satisfaction.

First National Bank

Sales Supervisor

03.2013 - 06.2017

Job overview

Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Education

CIDA City Campus
Johannesburg, South Africa

BBA from Bachelor of Business Administration Financial Man

04.2001

University Overview

Nominated and won The Exemplar Award 2025 Market Trailblazers and Dealmakers at ABSA Retail Banking
Top Sales Consultant Award for selling Funeral Covers and Life Covers
Overall Top Sales Person 4 years in a row

Skills

Communicating information clearly

Certification

Regulatory Exam 5

Timeline